directharleyparts.com be warned
 

i ordered a set of pipes from them was told they were shipped out, when i was able to get someone to answer phone (no replies to e mail so forget that) i was given a tracking # to was no avail kept on coming back no number found, they or he kept insisting Fed Ex driver dident scan item when picked up and would show up only after delivered, now I told him i was leaving town and wanted to make sure i recieved and he assured me i would have in like 4 days tops , after caling Fed ex the supivisor i requested said tracking # invalid and assured me also a driver would not pick up item without scanning in now almost week and 1/2 i called Direct HP back finally got a answer in late afternoon, he says the tracking # changed and gives me a new number well now it shows up and was just sent out yesterday and delivery not for 6 days needless to say screwed my trip up a little, and after i ordered from them i decided to do a search and found otheres with same issue sorry about long post just needed to vent:icon_cry:

Holy sh*t, we are running out of places to buy parts from around here :icon_laugh:

My opinion or thought is -- Probably one of these places that have no stock at all. When they get your order, they order the part, tell you it's shipped and charge your card so they can pay for it. I could be wrong, but good that you share this info.

I Have,, but this is the reason I hate to order anything that has to be paid up front and I can't see item beforehand.

I'd rather drive to business and see the part even if it cost's more before I buy it.

I know it sometimes can't be helped,, just I'd rather not...

Yup +1 on that! This business of selling stuff on-line that isn't actually in stock or in some cases even available; seems to be getting pretty common. Seems like one out of four things I order on-line I have to chase down for shipment or for a refund.

It is one of the great things about a larger on-line internet retailer such as Dennis Kirk. Can see right then and there if in-stock. Even have to clock that says order by X time and ships today!

I will order from a Zanotti's or other on occasion if a really good deal but always expect it to take 2.5 - 3.5 weeks. Once in awhile I am pleasantly surprised and even non-stocking outfits deliver sooner.......but not often.

Welcome to internet commerce world of drop shipper store fronts . I won't say all the places out there are doing this but a HUGE number of them are , you have a cheap office or room withe 3-4 live bodies acting as a store . Very rarely do these places have stock in hand from what I've found . Use the land line phone number to order parts not the net system and ask the live person if it's in stock , no phone contacts they are drop shippers .

Online purchases
 

TwiZted Biker is exactly right. I have attended several of those "internet business" seminars, you know the one where you can make oddles and oddles of money with very little "effort". Well, they all have the same message and system....be a drop shipper. You take the orders, send it to a supplier and the supplier ships the item either to you or back to the original orderer. Either way, the person doesn't have an inventory and they don't have any idea what the item looks like! It's all legal, and if the supplier is on the ball it usually goes smoothly. However, when the wheels come off. It can be a bear to get someone to take responsibility for it. So beware.

I dont mind the drop shipping if I get a good price and am MADE AWARE OF ACTUAL SHIPPING TIMES. Unfortunatly I have found that most places dont want to let you know its going to take 2 or 3 weeks to get your parts.

So far all my ebay buys sucked, great prices but nothing in stock and the runaround trying to get a delivery date.

Yesterday however I called Dr. V-Twin and the sales guy was awesome, he told me that one of my parts was on backorder and my wheels wouldnt ship until after assembly. I was thrilled, I have to wait but at lest I know how long I have to wait. If he had told me that my parts were going to ship that day I would have torn the bike down, but he told me the truth instead and now I know I can sneak in a few rides before I tear it back down.

No, I dont work for them :)

I haven't found many places online with lower prices than Dennis Kirk. I also use J&P, but their prices are a little higher, but their customer service is exceptional.

Ordered a set of pipes from DHP and was supposed to be delivered in 2 to 5 days.It has now been a week and a half and when I call they say it is at the UPS Depot but not being Delivered.UPS is saying it will not be delivered for another week.I am being charged 15 dollars a day storage fees for my bike in the meantime waiting on parts to be delivered.Will not be doing any more buisness with DHP.......

People should take advantage of Dennis Kirk's price match policy. I recently found a set of pipes at directharleyparts.com dirt cheap. So I wrote down the part # and price, called up dennis kirk and they beat the price by $1 even though it was $50 cheaper than their listed price.

Screw em....I'll go with dennis kirk over a drop shipper any day.

Hello Sir,
I would like to find out what happened with your order and see if I can make things right.
If you could please email/PM me with any details I would greatly appreciate it. I know that this issue was back in Feb, but as a representative for this company, I would still like to offer my apologies and see what I can do to make this right. We are working very hard to restore this companies reputation with the members of the forum, and any thing we can do, we will be doing.

Thank you,

WOW, 8 months later a response from the company. Now that's service. :icon_rolleyes:

From what I have read in other threads the company has recently changed hands. Seems to me the new owners are just trying to get things straight. I'd say they are doing the right thing.:icon_headbang:

Hello Sir,
I want to make sure that you ended up getting your pipes from back in July. Please let me know. I would like to see what I can do for you to make it right! I will do what I can to make sure you get a great price and a lot of savings.
I apologize on behalf of the old crew, that they did not get your pipes out in a timely manner.

You have a point seems they are trying but we all know the adage about one aw shit killing all the atta boys , gonna be a LONG up hill battle for that company to get a good name back .

HAHA, yea tell me about it.
I am glad we stepped in when we did. Before it got any worse. (if it could have)

I agree. So far its been a good motion forward! We are still offering the same great prices, while keeping a perfect record with everyone we deal with. A good 2 months so far, still a ways to go.
Still very frustrated with how bad that old people left this company. =(
So many good things, and yet the 2% of things that went wrong are the ones that hurt the most. HAHA even people that have no idea who we are or have ordered from us are still mad with them.
Soon things will change. It all takes time.
Things are all good now =D

Although we strive to have the lowest prices without having to match, we also price match now. Also, 68% of the parts we list are in stock. We are not a "drop shipper".

Give us a call or email and we will take extra special care of you. We will give anyone a extra discount if they mention the forums, just so we can help build the rep we were left with.

Let me know what you need...