Where in his post did it say the second dealer was a 60 mile round trip?
How would I know that?

The second dealer saved him hundreds of dollars under warranty.
I think they earned his business.
He asked for opinions and I gave mine.

 

Well, at least you have a choice and can "shop" your service/repairs. I would be leary of the first dealer, but I would not alienate them. You might need them some day.

 

Go in talk to them in person see how things are if they are cool to you then i say give them another shot.

People who claim to never have made a mistake are fos ........ They acknowledged they were wrong that is more than most will do.

 

Here how I see it...Dealer deny Warranty claim "most likely a daily practice" you are one of a few who did not just do the work and went somewhere else and got the warranty work done, then they get caught and say they did not try hard enough....BS they did not care enough about your business to try hard and get you a warranty claim OR THEY NEVER EVEN TRIED see this in snowmobile biz all the time....I would never go back the other dealer deserves your business he earned it.....

do ou really think there going to say "oh ya in the future we will scew you just like this" fuwk no their going to giveyou a cup coffee tell you how good they are and how jimbob screwd up and they put him down to janitor.....then scew you again....oh wait the dealers are there to help everyone...no they are there to make HUGE MONEY....

 

stick to the dealership that helped you. if the first dealership hasn't learned the
procedure of warped rotors. ie if its covered under warrenty or not. then they need new management.

 

I would say give them a second chance. But I would also go to the shop, ask for Paul, introduce yourself, thank him for the reply and build a relationship... Those guys always help the ones they know...IME

 

For quality work, I would be willing to drive the extra miles......................

Like others have said, it's their job to know what is and what is not warranty work. I was getting ready to buy new rotors and have them installed at an indie, when someone at work, told me to call the 2nd dealership. I was thinking, if they are giving this much trouble with a little warranty problem, what's it going to like over the next 7 years. I was real close to selling the bike at a loss and getting a BMW K1600 tour machine.

I test rode the BMW, Goldwing, and Ultra. Wife and I like the Ultra best, so I bought it.

 

My 2 cent, the dealer gets paid to do warranty work by HD, he wants to do that work. My best guess is the service writer got screwed once by doing a rotor job under warranty that was latter denied due to abuse. He should have checked to see if yours were covered or not, his mistake. That being said, if you have been happy in the past go in and thank those who responded to your letters in person and work on building a strong relationship with then.

I know when I have made a mistake and the customer allows me the chance to make it right that it always works to both of our advantage in the future.

 

In his post he wrote"
I called *** Harley-Davidson in Asheboro" That's about 60 miles round trip from Greensboro if I remember right. nice country too.

 

I switched from the big dealer here a couple of years ago because of the snotty attitude of some of their employees - just couldn't justify sending any more dollars their way. In your case as opposed to mine, at least they tried to make it right in the end, even if it was too late. I'd give them another shot - sounds like they were pretty sincere. Sounds like someone there was smart enough to figure out that they didn't want to lose a customer for life over something relatively minor.