2017-18 clutch recall
#11
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Rick17FLH (02-20-2019)
#13
Well I stopped into my dealership on Thursday just to ask where I am now on the list. They say I have 9 bikes ahead of me and of course "WE ARE ONLY GETTING A FEW KITS IN EACH WEEK".
Yeah, Yeah, Yeah
Fast forward two days and my cell phone rings Saturday morning at 9am. The dealer says good news you are up, can you bring your bike right in? They can have me fixed up in 2 hours. I'm like shocked and surprised and I have a ride scheduled that I have planned and will be leading for a group from our church. So I tell him no I have plans and asked if i can come next Saturday. The reply was NO if you can't bring your bike in we will have to offer this kit to someone else.
That really pissed me off, as I have been waiting like everyone else and I ride. We did a 2200 mile ride in December! They have kept me waiting and the service guy knew he hit a nerve.
He then asked if I could drop it off at the end of the day and leave it with them. I replied yes I can do that and I would also like them to go ahead and do the 15k service while they have it. He said no problem and even offered to get me a ride back home if needed.
We ride with our group approximately 150 miles. Get back home at 3:30 pm, the wife grabs her truck and follows me to the dealership. We get there about 4:15 pm (they close at 6pm). I drop the bike off, go over everything with them. They ask if I am enjoying the bike, if everything is working right and if there are any issues they need to address. The reply was NO the bike is great.
Well we get home from church today and at 12:45 pm they call to tell me the bike is ready to go. Again I am shocked and asked how it can be complete knowing what they hours of operation are. The reply was that they had a cancellation and got me right in.
That just seemed too fast.
Of course the bottom fell out about that time or I would have gone and picked it up. Looks like tomorrow will be 50 degrees and sunny. So I'll get her back home and start my handle bar project.
Yeah, Yeah, Yeah
Fast forward two days and my cell phone rings Saturday morning at 9am. The dealer says good news you are up, can you bring your bike right in? They can have me fixed up in 2 hours. I'm like shocked and surprised and I have a ride scheduled that I have planned and will be leading for a group from our church. So I tell him no I have plans and asked if i can come next Saturday. The reply was NO if you can't bring your bike in we will have to offer this kit to someone else.
That really pissed me off, as I have been waiting like everyone else and I ride. We did a 2200 mile ride in December! They have kept me waiting and the service guy knew he hit a nerve.
He then asked if I could drop it off at the end of the day and leave it with them. I replied yes I can do that and I would also like them to go ahead and do the 15k service while they have it. He said no problem and even offered to get me a ride back home if needed.
We ride with our group approximately 150 miles. Get back home at 3:30 pm, the wife grabs her truck and follows me to the dealership. We get there about 4:15 pm (they close at 6pm). I drop the bike off, go over everything with them. They ask if I am enjoying the bike, if everything is working right and if there are any issues they need to address. The reply was NO the bike is great.
Well we get home from church today and at 12:45 pm they call to tell me the bike is ready to go. Again I am shocked and asked how it can be complete knowing what they hours of operation are. The reply was that they had a cancellation and got me right in.
That just seemed too fast.
Of course the bottom fell out about that time or I would have gone and picked it up. Looks like tomorrow will be 50 degrees and sunny. So I'll get her back home and start my handle bar project.
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