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Mustang says this is normal? (Updated)

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  #21  
Old 05-03-2008, 04:46 PM
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Default RE: Mustang says this is normal?

I now have about 350 miles on the seat, and it still looks about the same. I'm calling Mustang on Monday to tell them I want the seat replaced.
 
  #22  
Old 05-04-2008, 07:44 PM
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Default RE: Mustang says this is normal?

No, not normal. That is absolutely butchered looking. And if this is the type of support they give,they will lose my business, and maybe more. These types of posts make their way around the internet pretty quickly. You should send a link to this post, so they can see that we all know that they are bs'n you and that it's there image that is at stake here.
 
  #23  
Old 05-04-2008, 07:50 PM
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Default RE: Mustang says this is normal?

Blues Fan,

Make sure you report back. I'm looking to get a new seat and Mustang was my first choice. If they don't stand behind their products, I'll look at other manufacturers. Thanks
 
  #24  
Old 05-05-2008, 12:03 PM
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Default RE: Mustang says this is normal?

ORIGINAL: freekinfreak

No, not normal. That is absolutely butchered looking. And if this is the type of support they give,they will lose my business, and maybe more. These types of posts make their way around the internet pretty quickly. You should send a link to this post, so they can see that we all know that they are bs'n you and that it's there image that is at stake here.
I had a Mustang seat on an '05 1200 Custom, fits fine, no wrinkles. That looks to be about 1/2 " too long.

I would follow Freakin's suggestion-
1. send your Mustang rep a link to this address
2. remind him this is a group of 60,000 HD owners
3. remind him on any given day, hunreds are contemplating buying a Mustang seat

If he does not immediately agree to replace/adjust the seat, ask for his supervisor or let him know you will document the defect and have your credit card company remove the charge. (you did pay with a dredit card didn't you?) Done Deal
 
  #25  
Old 05-05-2008, 12:14 PM
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Default RE: Mustang says this is normal?

ORIGINAL: hogsport

ORIGINAL: freekinfreak

No, not normal. That is absolutely butchered looking. And if this is the type of support they give,they will lose my business, and maybe more. These types of posts make their way around the internet pretty quickly. You should send a link to this post, so they can see that we all know that they are bs'n you and that it's there image that is at stake here.
I had a Mustang seat on an '05 1200 Custom, fits fine, no wrinkles. That looks to be about 1/2 " too long.

I would follow Freakin's suggestion-
1. send your Mustang rep a link to this address
2. remind him this is a group of 60,000 HD owners
3. remind him on any given day, hunreds are contemplating buying a Mustang seat

If he does not immediately agree to replace/adjust the seat, ask for his supervisor or let him know you will document the defect and have your credit card company remove the charge. (you did pay with a dredit card didn't you?) Done Deal
I agree with hogsport, they need to replace that and if they give you a hard time about it just go up the line till you get somebody on the phone that will listen.
 
  #26  
Old 05-05-2008, 12:26 PM
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Default RE: Mustang says this is normal?

+2

I'm sure that this is actually pretty rare.
I had a Mustang vintage solo and it was an excellent seat, very high quality.
They should replace your seat without even thinking about it.
Start hammering em until they send you a new one!
They're good people, you'll get treated right.
 
  #27  
Old 05-05-2008, 03:38 PM
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Default RE: Mustang says this is normal?

Called Mustang this afternoon. They issued a RMA and are sending me a pre-paid label to return the seat to them for repair/replacement. Will update once seat is returned.
 
  #28  
Old 05-05-2008, 04:30 PM
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Default RE: Mustang says this is normal?

Best of luck on the replacement! Let us know how it turns out.....
 
  #29  
Old 05-05-2008, 04:51 PM
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Default RE: Mustang says this is normal?

For the amonut of money you shelled out for that seat....it best look exactly how YOU want it to look. Glad you are sending it back. Hope it turns out better this time.
 
  #30  
Old 05-05-2008, 06:13 PM
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Default RE: Mustang says this is normal?

Mine fit perfect. Slid right in. Let us know what happens. Hell, I want to know their excuse for screwing up.
 


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