Buyers Be AWARE Fat Baggers Inc (FBI)
#12
07-28-2010, 06:48 PM
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Just want to let you know my experience with FAT BAGGERS INC. (FBI) ...I will never buy from them again!
I purchased the detactable tour pack kit they sell which is not listed on there web site. I heard about them on here and because it was a cleaner look without the tour pack on,.I chose to call and asked about it. I specifically asked if it would fit.my model year. Larry said it would so I ordered it over the phone.
When it came in ..the packaging was crap. Cheap box that was smashed but product was not damaged. No instruction came with the kit. I emailed them and proceeded to install the docking.. as I tried to install the rack for the tour pack, it was obvious it would not line up with the holes they had drilled on the rack. Even if I drilled new holes (4 total) two would have over lapped the other two making bigger holes. I chose not to screw with it and send it back. Later I found out from the email that no direction are needed and I would have to modify it. I wasn't told that when I asked if it would fit! They said it will fit.
After sending it back it took me calling them twice in a 3 weekperiod before getting a response as to what's going on with my refund. Another 2 in a half weeks before receiving a partial refund. Another 2 weeks with no response so I called and spoke with Larry which he said they charged a 20 % restocking fee. I argued and he said it would fit if I drilled. I personally don't chance modifying something that could jeopardize the safety of a love one that would be leaning on it and it came off....I lost out on $37,00 in shipping both ways and another $50.00 on restocking fee. That bites and so does FBI!.
I purchased the detactable tour pack kit they sell which is not listed on there web site. I heard about them on here and because it was a cleaner look without the tour pack on,.I chose to call and asked about it. I specifically asked if it would fit.my model year. Larry said it would so I ordered it over the phone.
When it came in ..the packaging was crap. Cheap box that was smashed but product was not damaged. No instruction came with the kit. I emailed them and proceeded to install the docking.. as I tried to install the rack for the tour pack, it was obvious it would not line up with the holes they had drilled on the rack. Even if I drilled new holes (4 total) two would have over lapped the other two making bigger holes. I chose not to screw with it and send it back. Later I found out from the email that no direction are needed and I would have to modify it. I wasn't told that when I asked if it would fit! They said it will fit.
After sending it back it took me calling them twice in a 3 weekperiod before getting a response as to what's going on with my refund. Another 2 in a half weeks before receiving a partial refund. Another 2 weeks with no response so I called and spoke with Larry which he said they charged a 20 % restocking fee. I argued and he said it would fit if I drilled. I personally don't chance modifying something that could jeopardize the safety of a love one that would be leaning on it and it came off....I lost out on $37,00 in shipping both ways and another $50.00 on restocking fee. That bites and so does FBI!.
#14
07-28-2010, 07:36 PM
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#15
07-28-2010, 07:43 PM
#16
07-28-2010, 07:44 PM
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#17
07-28-2010, 10:08 PM
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How can this be done I guess. Were the adjusters on the top and then hitting the head?
#18
07-28-2010, 10:48 PM
I'm in the custom bike business and auto business. The cycle business is a pain in the AZZ, parts that don't fit or break shortly after install. Right now I have two ecm's for a Big Dog cost over $400.00 and you make a whopping $60.00. The frecken part lasted three days. I had to tow the bike.....$165.00 can't charge the customer even though we have a disclaimer, but hell he just bought it. Now ya can't get an answer out of the company, they won't pay for a tow and it's been hell to get another part. It's with a lot of manufactures. Poor customer service and follow up, it's a shame how bad the industry is. Problem is it's my name on the line when dealing with these companies. As an Indy without the bar and shield a good reputation is all you have!
#19
07-28-2010, 11:03 PM
Thanks for the information and sorry for your misfortune with Fat Baggers. What they did is unacceptable and I'm pretty sure of one thing. The bad rap they're getting here (and maybe on other HD Forums?) is gonna cost them much more than the $50 restocking fees they charged you.
I'll never buy from them and will tell my buddies to stay away from these people too.
I'll never buy from them and will tell my buddies to stay away from these people too.
I appreciate everyone's support so far...
