Sounds like you just got in on a new product that they haven't got the kinks worked out yet. They have been around a long time with pretty good reviews on their other products. I'm sure they will make it right. Kinda like the buying the first year of a new model car.
I also had plans of purchasing a fairing and hard bags from Tsukayu, any info on extra charges when going thru customs. Good Luck with your purchase...
Has anyone had any extra charges ordering through Tsukayu? I figure orders outside USA have to go through customs I would think there would be some charge at customs or is that included in the price