Care to elaborate?

I'm still reading and absorbing knowledge before I make that call, so I know what I want, but I'll certainly report back on my experience.

 

I'm sure what you have to say is important, but I can never make it past your avatar.

My apologies.

 

""

I just found Howard to be a terse and condescending turd when I called. I went in with some knowledge, enough I think/thought to have enabled me to ask intelligent questions. I knew what I wanted answered, and was ready to make a purchase after the two of us fairly quickly exchanged pertinent information. Any perceived understanding on my part from Howard was immediately squashed as if I were a complete dipshat, and I had to listen to about 45 minutes of rudimentary information as if it were a right of passage into buying shocks from him. Time that I didn't have.

In the process, I was completely turned off by his unabashed bashing of his competitors products. There's bad, good, better, and best. It may be true that he has "the best", but that doesn't mean that every other product on the market is complete shat, and that's essentially his claim. Ask about anything other than the shocks that he sells; you'll get an interesting earful.

In addition, he also instructed me to go to his website and educate myself and answer questions based on the education I received from his website, all prior to making a purchase. Well, his website is as user friendly as he is a warm and welcoming voice on the phone. Frankly, his website is a piece of shat. If he built that website, then he needs to stick to building shock and shocks alone. His shocks are renown for being top of the line, but his website runs antithetical to his standard on shocks.

I didn't get uptight about it, I simply decided that he was not the guy for me to buy my shocks from. I went with a competitor of his within two days of my experience with him, and I'm very happy. I'm a salesperson in an extremely tough business, thus he simply cannot offend me. That being said, I decided a very long time ago that those whom a choose to do business with will be those with whom it's a pleasure to do business with. Period. The rhetorical question for me is, "why would I give my money to someone that doesn't make me feel great about the transaction? I won't. While he would make you believe that he has no rivals, the truth is far removed from that.

Again, MANY on the site have received product that is renown for being above excellent. I am not taking anything from the product, or their own experiences. I hope that yours is at least tolerable. At my age, I suffer narrow minded bullshat painfully, no matter how skilled one might be in their chosen field of work.

Elaborate enough?!

 

Howard is the best suspension guy period , he is a straight shooter with great customer service , unfortunately many of you guys want to be lied to and misled like gipper , so for you there is Jaimie , enjoy his service but he can't teach Howard anything

 

I talked to Howard at Black Hills HD during the Sturgis Rally, he did not bite me!

 

Based on the feedback on here from those who have bought shocks from Howard, I wouldn't argue that Howard is less than the best suspension guy in the business. No argument from me at all, though I don't know it experientially. However, to say that "many of you guys want to be lied to and misled like gipper" (your truly!), only shows that you're a complete idiot, and probably capable of about as much professional customer service as Howard is.

Lastly, you're right.....Jamie can't teach Howard anything......Howard wouldn't likely be interested in learning anything from someone that might know a little more in any area (at least based on my experience). Which means that his business growth potential is limited significantly while Jaimie's is not.

 

Most people are a little more tame in person than they are on the phone. And good for you. I don't wish Howard any ill, I only elaborated on my own experience on the phone. I hope to meet him in person one day...I'm sure I'll walk away with a different impression.

 

I ordered the JRI shocks for my Street Bob and I had a good time with Howard. I have nothing bad to say, only good.

 

Indeed, and some of which I completely agree.

Thanks for taking the time.

 

I purchased JRI shocks from Howard this past summer and so far I am pleased with my experience. He was extremely helpful and obviously is engrossed in all details of suspension systems for Harley's. He always returned my calls promptly and asked me to call for help anytime of the day. I spoke to him on week nights when I am sure he was at dinner and or enjoying an adult beverage, but never seemed annoyed or put off speaking about adjusting my shocks etc. I have no complaints whatsoever and highly recommend Howard for high quality shocks.