Excellent Recall Experience-H-D Cool Springs, Franklin, TN
#1
11-14-2011, 03:29 PM
Excellent Recall Experience-H-D Cool Springs, Franklin, TN
Early last week I got a call from H-D, Cool Springs, telling me of the recall on my '11 RKC. The guy from Service said they were eager to get it done for me and asked when could I bring it in? We agreed on the following morning.
I live about an 1 1/2 hours away. The following morning I called to make certain they were able to do it. The OWNER ANSWERED THE PHONE and told me to come in and that he would have them waiting for me.
While on the phone with the owner, I mentioned to him that when buying, I wanted a backrest and they did a 2-point mount for me and I wanted the 4-point mount. I told the owner that, not only was my salesman no longer there, but I had bought the bike last January before he had purchased the business. I added the salesman should have, at least, offered me the 4 point mount and that the cost of replacing my 2 point would be prohibitive in cost. I told him that at this late date, I expected nothing and it was FYI only.
Sure enough, they were waiting for me and I pulled in and within 5 minutes or less, my bike was on the rack and being worked on.
The Service Manager came to me and told me the owner had instructed him to simply swap out my 2-point mount for a 4-point mount, NO CHARGE!!!!!!!!
In due time, my bike was returned to me with the recall fix completed, a new 4-point mounting system at no charge to me and washed and detailed.
My experiences with H-D Cool Springs has always been outstanding and that is why I drive past four H-D Dealerships to get to them. One dealer is only 8 miles from my house!
No one else will touch my bike but them!
I live about an 1 1/2 hours away. The following morning I called to make certain they were able to do it. The OWNER ANSWERED THE PHONE and told me to come in and that he would have them waiting for me.
While on the phone with the owner, I mentioned to him that when buying, I wanted a backrest and they did a 2-point mount for me and I wanted the 4-point mount. I told the owner that, not only was my salesman no longer there, but I had bought the bike last January before he had purchased the business. I added the salesman should have, at least, offered me the 4 point mount and that the cost of replacing my 2 point would be prohibitive in cost. I told him that at this late date, I expected nothing and it was FYI only.
Sure enough, they were waiting for me and I pulled in and within 5 minutes or less, my bike was on the rack and being worked on.
The Service Manager came to me and told me the owner had instructed him to simply swap out my 2-point mount for a 4-point mount, NO CHARGE!!!!!!!!
In due time, my bike was returned to me with the recall fix completed, a new 4-point mounting system at no charge to me and washed and detailed.
My experiences with H-D Cool Springs has always been outstanding and that is why I drive past four H-D Dealerships to get to them. One dealer is only 8 miles from my house!
No one else will touch my bike but them!
#2
11-14-2011, 03:54 PM
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11-14-2011, 06:15 PM
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#5
11-14-2011, 06:35 PM
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I ride 1 1/2 hours to my dealer because that's the closest one I have!!
I bought my bike 120 miles away when I was visiting my son. The closest dealer is 75 miles away, in Lakeland.
Even tho I didn't buy my bike there, I called them up on Friday and asked if they could handle the recall for me. They gave me an appointment for Monday.
I also asked them to change the PIN for me on the security system 'cause I couldn't figure it out. They charged me half of what they had estimated on the phone.
I'll still go to my local independent for routine work since he's right in town here and a good guy, but anything requiring a MOCO dealer will see me in Lakeland again.
I bought my bike 120 miles away when I was visiting my son. The closest dealer is 75 miles away, in Lakeland.
Even tho I didn't buy my bike there, I called them up on Friday and asked if they could handle the recall for me. They gave me an appointment for Monday.
I also asked them to change the PIN for me on the security system 'cause I couldn't figure it out. They charged me half of what they had estimated on the phone.
I'll still go to my local independent for routine work since he's right in town here and a good guy, but anything requiring a MOCO dealer will see me in Lakeland again.
#6
11-14-2011, 06:49 PM
#7
11-14-2011, 06:59 PM
Tourer
Early last week I got a call from H-D, Cool Springs, telling me of the recall on my '11 RKC. The guy from Service said they were eager to get it done for me and asked when could I bring it in? We agreed on the following morning.
I live about an 1 1/2 hours away. The following morning I called to make certain they were able to do it. The OWNER ANSWERED THE PHONE and told me to come in and that he would have them waiting for me.
While on the phone with the owner, I mentioned to him that when buying, I wanted a backrest and they did a 2-point mount for me and I wanted the 4-point mount. I told the owner that, not only was my salesman no longer there, but I had bought the bike last January before he had purchased the business. I added the salesman should have, at least, offered me the 4 point mount and that the cost of replacing my 2 point would be prohibitive in cost. I told him that at this late date, I expected nothing and it was FYI only.
Sure enough, they were waiting for me and I pulled in and within 5 minutes or less, my bike was on the rack and being worked on.
The Service Manager came to me and told me the owner had instructed him to simply swap out my 2-point mount for a 4-point mount, NO CHARGE!!!!!!!!
In due time, my bike was returned to me with the recall fix completed, a new 4-point mounting system at no charge to me and washed and detailed.
My experiences with H-D Cool Springs has always been outstanding and that is why I drive past four H-D Dealerships to get to them. One dealer is only 8 miles from my house!
No one else will touch my bike but them!
I live about an 1 1/2 hours away. The following morning I called to make certain they were able to do it. The OWNER ANSWERED THE PHONE and told me to come in and that he would have them waiting for me.
While on the phone with the owner, I mentioned to him that when buying, I wanted a backrest and they did a 2-point mount for me and I wanted the 4-point mount. I told the owner that, not only was my salesman no longer there, but I had bought the bike last January before he had purchased the business. I added the salesman should have, at least, offered me the 4 point mount and that the cost of replacing my 2 point would be prohibitive in cost. I told him that at this late date, I expected nothing and it was FYI only.
Sure enough, they were waiting for me and I pulled in and within 5 minutes or less, my bike was on the rack and being worked on.
The Service Manager came to me and told me the owner had instructed him to simply swap out my 2-point mount for a 4-point mount, NO CHARGE!!!!!!!!
In due time, my bike was returned to me with the recall fix completed, a new 4-point mounting system at no charge to me and washed and detailed.
My experiences with H-D Cool Springs has always been outstanding and that is why I drive past four H-D Dealerships to get to them. One dealer is only 8 miles from my house!
No one else will touch my bike but them!
http://maps.google.com/maps?hl=en&su...ed=0CAgQngIwAA
Regards,
Ken
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