My bike is in the shop being repaired. I won't get it back until late August at the earliest.

So, about two weeks ago, I reserved a Road Glide through EagleRider Rentals & Tours. In case you're not familiar with EagleRider, about a year ago, H-D formed a partnership with EagleRider which "...supports our efforts to grow ridership by making it easier for more riders to throw a leg over and experience the thrill of riding," Harley Vice President Mike Kennedy said in a statement. I was leaving in about 11 hours, making the drive to Rogers, Arkansas and starting my long awaited vacation. My rental was through Pig Trail H-D in Rogers starting this Saturday and ending this coming Wednesday (5 days). I was to meet up with my cousin to ride the Ozarks out of Eureka Springs and Harrison.

Today, I got off a little early from work. I came home and started getting all my riding gear together and getting packed up for the trip. I was stoked! About 30 minutes after getting home, I get a call from the dealership. The lady who handles the rentals tells me that EagleRider came by and picked up all their rental bikes to make room for their new stock, which wouldn't be on site until the middle of next week, so she had no bikes to rent. I said, "You're kidding, right? I have a confirmed, paid for reservation! I have hotel reservations. I'm meeting up with my cousin, who took off work so we could tour the Ozarks together. I spent hours planning our daily rides on Harley Ride Planner. I have .gpx files on a thumb drive to load our routes onto the Boom! navigation system. I'm packed and ready to hit the road!"

Needless to say, I'm feeling pretty low right now. Not to mention, I tried cancelling my hotel reservations, but it's too late, so I don't know if I'll ever see that money. I still haven't received a cancellation confirmation from EagleRider, so I'll probably have to go through the trouble of disputing those charges with my credit card company. What a hassle!

I know how infuriated you are now as I got screwed in a similar situation a year ago in April. I ended up finding a rental bike about an hour away and everything ended up being good.
I don’t think I will ever attempt to rent a bike again from that experience. We are planning a trip this fall down the West Coast that was supposed to be on two wheels but decided on a convertible from Budget instead because we don’t want to take the risk of no bike when we get to Seattle.

Yea I’d be talking to that GM. They should have seen that you had an existing reservation for the bike when they did their change. The GM should put you on one of their bikes.