Originally Posted by GOV5

If you want to know about a possible scam in the future, just go to OMAHA here. He found out a lot of information about the links between Discount.ESP, Boardtracker HD , First Extended, and JHD Holdings, Inc. I don't know how he did it, but I applaud his researching skills. Well done OMAHA.

Originally Posted by JimPalmer

Riders & Current Clients,

I’ve been specializing in Harley-Davidson Motorcycle Extended Service Plans since 2006. Over the past 12+ years, I’ve been able to assist thousands of riders get the right protection at huge savings. I remember my first call from a Texas rider who was being offered the H-D ESP for $4,200—the regular HD price was $1700(est) at that time. Helping this rider to get treated fairly set the groundwork for Discount ESP.

Around 2008, we were instructed not to sell the H-D 3rd party plan, administered by CNA, online or at a discount, because it wasn’t fair to the other dealers who wanted to charge more money. Over 3 months of research, I found an administrator who offered similar mechanical coverage and allows riders to purchase the contract at a fair price.

We are continuously working to improve the process: enrollment, claims, contract servicing, ect. I remember having to fax or email each contract to be completed by hand. The website was created to allow the coverage information to be reviewed prior to purchase. Enrollment is completed securely online, and the claims are administrated by First Extended who is now owned by Assurant. Discount ESP or Boardtracker Harley-Davidson doesn’t dictate what is approved or declined—the contract does that.

Throughout my involvement with this industry, I’ve seen countless riders get their bikes repaired with little or no out of pocket expense. The Factory Warranty nor this Extended Service Plan covers all the components of the motorcycle and there are scenarios where the rider will have to bear the cost of repairs.

The administrator’s claims department does their best to take the information from the repair facility and the inspector’s report for the approval or decline. This process is the same for nearly all extended service plans on the market. Communication by the repair facility and the adjuster is very important.

For my current and future clients, we are here to help with your mechanical protection. I’ll follow up with this specific claim—as with most scenarios, there are usually more information and details available. The dealership in New Berlin is owned by the same party as Boardtracker; however, this article isn’t depicting the full story. All current and future clients’ coverage is valid & valuable. The contract will provide mechanical coverage and it’s my mission to ensure this takes place.

Here to help and feel free to email me directly: jim@discountesp.com

Jim Palmer

Originally Posted by jlopez731

Agreed. With everything. I agree with you.


Just remember the power Discount ESP has with this agreement and how easy it would be to put you in the same position as myself.

Nothing you can do about it!
Your bike will be gone for a long time.

I have to save up $$ to pay for repairs to get my bike back. Won’t be for a couple months.


Oh and just to clarify again, in my case, the inspector noted no signs of abuse. Just material failure of the lifter which is what truthfully happened. The truth. I was riding to work with a buddy, on cruise control, cruising... and my bike broke down. They covered it at first, no problem.. I was just like you... same opinion and same perspective.. happy life, happy bike.

And then they came up with a bunch of baloney when they saw the cost of the additional repairs when more damage was found by the technician. And they claimed I abused my motorcycle. Why? Well to get out of obligation, to save money or for ***** and giggles...idk.. who knows?

But now I’m ****ed and there’s nothing anyone can do to change that. My dealership knew they were full of ****. The tech, the inspector, the advisor even the service manager.. I would’ve been covered under factory warranty... hands down. No doubt about it.

Posting here was initially to gain perspective from fellow riders.. and get some advice... but when all the bullshit was being stirred and discount esp created new lies and different stories every new day.. I researched and learned about them and posting here helped me to inform everyone what they can and will do.

Try giving Jim Palmer a call. See what happens. You’ll get transferred away from the dealership to a customer service company or an administration line. He pays a turnkey company, Assurant, who provides him with two companies. First Extended, A third party administrative service, (customer service, claims, supervisors, adjusters etc) and Virginia Surety Co. (Back-up insurance company for appeals, complaints, etc)

All they do is gather information and handle everything for him. And then forwards all of that to Jim Palmer who sits back, works from home and then “advises” Assurant on what to do and how to proceed from there.

So he gets to say Yes or No.
if yes, he pays. (JHD Holdings)
If no, he doesn’t pay!

Assurant will let you know his decision.

And if it’s unfair to you.. you’ll want to appeal.

You’re ****ed.
They will pull strings your strings and play you like a toy.
They will watch you chase your tail. Jumping through hoops and following their procedures.

I’m here to hopefully put a stop to that.

Did you know in my claim I had to verbally ask for a supervisor? The customer service representative said you will need to speak to a supervisor to escalate. It’s beyond my control I wish I could help but even though I agree with you I’m just customer service. No authority.

I said ok ok that sounds nice.

She said no you have to actually say the words. “I’d like to speak to a supervisor”

!!!!

Hahaha oh man. This is all shady business.


Just google First Extended Service Corp or Virginia Surety co. Do some simple simple research. In two minutes you’ll know where I’m coming from. And thousands of others.


Be wary!


It’s a scam.

Originally Posted by 0maha

Appreciate the kind words.

FWIW, you can learn all kinds of things by calling the relevant state offices. Just say "I'm a citizen and have this question. Is that information public record?" You'd be amazed at how helpful random bureaucrats can be when you know how to ask.

What I was curious about was this: When you buy a warranty from Discount ESP, what specific legal entity do you have a contract with? There can only be one. So who is it?

That should be a simple question, and it means everything. That guy from the other thread could sell me a warranty backed by his SSI income. What's that worth? Any contract is only as good as the capacity of the other party to honor it, as well as their character to actually do so.

I started because it felt like DiscountESP.com was playing hide the ball with that information. My sense of Jim Palmer is he's a smooth ****** who will say whatever it takes.

Edit: The word being inexplicably censored is T...A...L...K...E...R

Originally Posted by leechisung

Hi Jim

I’m not sure if you remember me as you and I exchanged emails regarding my claim on Apr 11th.

My 2017 Low Rider S, had same cam lift failure, my claim was denied. I called and asked to speak with you but I was transferred to claims dept. After reading this long 12 pages of trail, I am quite concerned. My denial reason over the phone was “pre existing condition”
Myself and Mitchell’s Harley Davidson are both in disbelief since nobody from Discount ESP or First Extended never came out to see the bike. Anyways, Ms. Kathy Arquette said “we are checking on this” and that was two days ago. (4/26/2019) which is the same day claims department called Mitchell’s Harley Davidson to deny the claim.

Would you mind looking into this?


Thank you

Chisung Lee