So, the dealer I bought my new bike from is insisting that warranty will be void if a dealer doesn't do the service work.

I had called to check on the 1000 mile service, but they are book ed out too long, they are 45 minutes away, so dropping it off and then waiting around would be a pain.

I've always done my own service work so this is completely new information to me!

 

BS......as far as I know they do not have to do the 1000 mile or any service for that matter to have to honor their motorcycle warranty.

They've never done a service for me.

 

Thanks! The service person was convinced that MOCO was the source of this information as she had just returned from a 2 week warranty seminar at MOCO.

I enjoy doing my own work and I like knowing what is going on with my bike!

 

I like not paying $250 for oil change...even if it's all of the oils.

 

What a bunch of bull. For them to require it be done BY THEM to keep your warranty valid they would have to provide it for free. That's the law. I have always done ALL my own service.

 

You just need to document it. Keep he receipts from all your oil and lube... get a service manual or print out one of the checklists and go through everything and date and document it. The deal with the warranty is that they would have to prove negligence on your part in the event of a claim.

I am of the mind that if your dealer is taking that mindset you might want to look for another.

 

It's more than replacing the oil....

 

Like Todd-67 said, there is a federal law that states in part...that manufacturers cannot refuse to honor a warranty because the regular servicing of a vehical was not performed by them or their authorized agent, UNLESS they perform that service for free.

Trek...I'd take a video camera into that store and get them on video saying that. then go to the GM and ask him if it were true. I'd get that on video also. Don't try to hide the camera, let them see it as you are recording. I'd be willing to bet the GM tells you top turn the camera off, or he will tell you that you can take it anywhere.
Look at your owners manual. It states "The performance of the new initial seervice is required to keep your new motorcycle warranty in force..."
Later on it says "...it should be taken to an authorized Harley-Davidson dealer..." The key word is "should be" not "must be".

Just remember as long as you prove the regular service has been done they cannot refuse to honor the warranty.

 

The dealer needs to check all the fluid levels and specs on your bike to make sure that everything is Kosher after 1000. Let them have it for a couple hours and fork out the $200 or so to keep your warranty intact. If something is amiss, it's entirely the MOCO's problem. After that, get a manual and do it yourself.

 

You can do your own warranty. The law is called the Magnuson-Moss Warranty Act.