Bad experience Turned Good with Surdyke
#11
06-01-2018, 07:38 PM
Elite HDF Member
Matt,
I appreciate your positive response and for looking into matter. I think we can all agree that there was a positive outcome to this predicament. Getting my disputed $15.11 back was insignificant compared to coming to understand that Surdyke and its staff is honest company that is certainly worthy of doing business with. I accepted your invitation of doing business with Surdyke again and I ordered the same items with the correct grips. I also closed the case with PayPal.
And in light of your personal attention to matter, I donated the disputed $15.11 to the Cadet Thomas Surdyke Memorial Foundation.
Cadet Thomas Surdyke Memorial Foundation
Harley Fundraiser
.
I appreciate your positive response and for looking into matter. I think we can all agree that there was a positive outcome to this predicament. Getting my disputed $15.11 back was insignificant compared to coming to understand that Surdyke and its staff is honest company that is certainly worthy of doing business with. I accepted your invitation of doing business with Surdyke again and I ordered the same items with the correct grips. I also closed the case with PayPal.
And in light of your personal attention to matter, I donated the disputed $15.11 to the Cadet Thomas Surdyke Memorial Foundation.
Cadet Thomas Surdyke Memorial Foundation
Harley Fundraiser
.
#12
06-02-2018, 12:21 AM
All wounds are healed
I think I should have voice my concerns and stated my complaint WITHOUT reference to a competitor. Looking back, I think it was highly inappropriate for me to mention Boardtracker. Both companies are good to work with. One thing to consider is that Surdyke is a forum sponsor, a service (and expense) that benefits us all. I too have ordered parts from Surdyke in the past with positive results.
I think what caused this problem is the computerized ordering system simply had no way to charge a cancelation fee for just the grips and then create a new order with the other parts. Of course it was my fault for changing my mind in the first place and for that I deserved to pay a fee for changing the order.
Thanks to Matt for helping me out and for all the replies. I think we all learned from this and can walk away being kinder and more understanding of each other, This is how we grow ... now let's go ride!!!
I think what caused this problem is the computerized ordering system simply had no way to charge a cancelation fee for just the grips and then create a new order with the other parts. Of course it was my fault for changing my mind in the first place and for that I deserved to pay a fee for changing the order.
Thanks to Matt for helping me out and for all the replies. I think we all learned from this and can walk away being kinder and more understanding of each other, This is how we grow ... now let's go ride!!!
#13
06-02-2018, 04:14 AM
Seasoned HDF Member
#14
06-02-2018, 04:33 AM
Moderator
Hi Matt, I took a chance you would catch this post and you did. I want to thank you for standing up with a fine company !
I think I'll leave this thread here for everyone to read. I changed the header.
Thanks to everyone for their positive input.
Thank you Matt for Surdyke's support also.
Everyone have a great day !
Sloufoot
HDF Moderator
I think I'll leave this thread here for everyone to read. I changed the header.
Thanks to everyone for their positive input.
Thank you Matt for Surdyke's support also.
Everyone have a great day !
Sloufoot
HDF Moderator
The following 2 users liked this post by sloufoot:
Ron750 (06-02-2018),
Surdyke.com (06-02-2018)
#16
06-02-2018, 01:41 PM
Matt,
I appreciate your positive response and for looking into matter. I think we can all agree that there was a positive outcome to this predicament. Getting my disputed $15.11 back was insignificant compared to coming to understand that Surdyke and its staff is honest company that is certainly worthy of doing business with. I accepted your invitation of doing business with Surdyke again and I ordered the same items with the correct grips. I also closed the case with PayPal.
And in light of your personal attention to matter, I donated the disputed $15.11 to the Cadet Thomas Surdyke Memorial Foundation.
Cadet Thomas Surdyke Memorial Foundation
Harley Fundraiser
.
I appreciate your positive response and for looking into matter. I think we can all agree that there was a positive outcome to this predicament. Getting my disputed $15.11 back was insignificant compared to coming to understand that Surdyke and its staff is honest company that is certainly worthy of doing business with. I accepted your invitation of doing business with Surdyke again and I ordered the same items with the correct grips. I also closed the case with PayPal.
And in light of your personal attention to matter, I donated the disputed $15.11 to the Cadet Thomas Surdyke Memorial Foundation.
Cadet Thomas Surdyke Memorial Foundation
Harley Fundraiser
.
#17
06-02-2018, 01:52 PM
Club Member
I would like to thank you for bringing it to my attention. I would first and foremost like to personally apologize for how this was handled via our support staff. While we do have processes in place, we missed handling this correctly. I have had a meeting with our support staff to prevent this from happening again. I have already issued a refund to PayPal for the amount. I would please ask that you give us another chance to prove we are better than the competition.
Matt.
Matt.
#19
06-11-2018, 09:09 PM
#20
06-19-2018, 02:19 PM
