Warranty issue
#11
04-20-2018, 10:14 PM
Banned
Question: friend of mine has a 17 SG and the clutch is completely fried at 4,000 miles. He's 68 years old and rides slow, never roasted a tire in his life yet the dealer is claiming he abused it.
is this a warranty item? warranty says they cover everything except perishable /consumable items.. does that include clutch?
Also, he's been to dealer twice complaining that the bike is grinding gears when shifting down from 5th to 6th. It's been in twice for this, now the clutch is gone..... Bike won't register gears on the dash except for neutral.
is this a warranty item? warranty says they cover everything except perishable /consumable items.. does that include clutch?
Also, he's been to dealer twice complaining that the bike is grinding gears when shifting down from 5th to 6th. It's been in twice for this, now the clutch is gone..... Bike won't register gears on the dash except for neutral.
If it won't register gears that'd be it.
#13
04-21-2018, 12:27 AM
Road Captain
Question: friend of mine has a 17 SG and the clutch is completely fried at 4,000 miles. He's 68 years old and rides slow, never roasted a tire in his life yet the dealer is claiming he abused it.
is this a warranty item? warranty says they cover everything except perishable /consumable items.. does that include clutch?
Also, he's been to dealer twice complaining that the bike is grinding gears when shifting down from 5th to 6th. It's been in twice for this, now the clutch is gone..... Bike won't register gears on the dash except for neutral.
is this a warranty item? warranty says they cover everything except perishable /consumable items.. does that include clutch?
Also, he's been to dealer twice complaining that the bike is grinding gears when shifting down from 5th to 6th. It's been in twice for this, now the clutch is gone..... Bike won't register gears on the dash except for neutral.
Last edited by SoCalHDMC; 04-21-2018 at 12:30 AM.
#14
04-23-2018, 11:35 AM
Let me set the record straight. The "friend" is my son. I didn't want to throw his name out here and I won't.
Fact: after a lengthy phone call by me to the moco warranty division on Friday, the clutch is "NOT COVERED" and is considered a "consumable item" under the warranty rules.
Earlier this year his bike was having trouble shifting down from 6th - 5th. it was grinding gears so he took to the dealer - Reno HD and told them of the issue and after a week they reported back and said they found nothing wrong.
Long story short, the problem still existed and they failed to even run it through the gears. Now, suddenly the clutch is burnt out and they want a $500 commitment out of him to change out the clutch then diagnose the trans.
It's total BS. The Warranty department even said, no clutch should go out on a bike with very little miles. For those that know my son and me, "NO" this is not the turbo bike.
So here we sit, Monday morning waiting for the dealer to report back how he beat on his bike and they wont cover it. His attorney called HD and the moco both on saturday demanding they save the oil, the clutch plates and friction discs for inspection by a third party.
I'll let you know what happens
Fact: after a lengthy phone call by me to the moco warranty division on Friday, the clutch is "NOT COVERED" and is considered a "consumable item" under the warranty rules.
Earlier this year his bike was having trouble shifting down from 6th - 5th. it was grinding gears so he took to the dealer - Reno HD and told them of the issue and after a week they reported back and said they found nothing wrong.
Long story short, the problem still existed and they failed to even run it through the gears. Now, suddenly the clutch is burnt out and they want a $500 commitment out of him to change out the clutch then diagnose the trans.
It's total BS. The Warranty department even said, no clutch should go out on a bike with very little miles. For those that know my son and me, "NO" this is not the turbo bike.
So here we sit, Monday morning waiting for the dealer to report back how he beat on his bike and they wont cover it. His attorney called HD and the moco both on saturday demanding they save the oil, the clutch plates and friction discs for inspection by a third party.
I'll let you know what happens
Last edited by Oldskewl; 04-23-2018 at 11:38 AM.
The following 4 users liked this post by Oldskewl:
#15
04-23-2018, 11:42 AM
Seasoned HDF Member
Good on you for still riding.
The following users liked this post:
Campy Roadie (04-24-2018)
#16
04-23-2018, 11:47 AM
He does very well for himself, very responsible and he's been riding with me since he was 10 years old. No bike should lose a clutch at 4000 miles, something is wrong in the transmission.
He told me if it takes over two weeks to get the bike back he'll go to another dealer and buy a new one and sell that one, take the loss and let his attorney fight it out with the moco and dealership.
But anyone here is free to call the warranty dept and ask, the clutch is considered a consumable item like tires and not covered, even under the 1 year warranty
Last edited by ChickinOnaChain; 04-23-2018 at 12:04 PM.
#17
04-23-2018, 12:04 PM
Seasoned HDF Member
The following users liked this post:
jammerx (04-26-2018)
#18
04-23-2018, 12:16 PM
The whole thing proves my stance on the moco.. if you buy and extended warranty, shame on you. Waste of money. The moco can and will claim abuse and nullify a factory 1 year warranty where you've done nothing wrong.
Should of just called Baker and ordered a new DD7. stronger and you won't get this kind of BS if it goes bad.
Should of just called Baker and ordered a new DD7. stronger and you won't get this kind of BS if it goes bad.
#19
04-23-2018, 12:17 PM
Seasoned HDF Member
yea, I figured saying 68, nobody would pick on my kid.... I take that **** to heart. He told the dealership he had the money in the bank to by the entire business including the franchise so he wasn't some young dumb kid.
He does very well for himself, very responsible and he's been riding with me since he was 10 years old. No bike should lose a clutch at 4000 miles, something is wrong in the transmission.
He told me if it takes over two weeks to get the bike back he'll go to another dealer and buy a new one and sell that one, take the loss and let his attorney fight it out with the moco and dealership.
I'm 52, he's 27.
But anyone here is free to call the warranty dept and ask, the clutch is considered a consumable item like tires and not covered, even under the 1 year warranty
He does very well for himself, very responsible and he's been riding with me since he was 10 years old. No bike should lose a clutch at 4000 miles, something is wrong in the transmission.
He told me if it takes over two weeks to get the bike back he'll go to another dealer and buy a new one and sell that one, take the loss and let his attorney fight it out with the moco and dealership.
I'm 52, he's 27.
But anyone here is free to call the warranty dept and ask, the clutch is considered a consumable item like tires and not covered, even under the 1 year warranty
Hopefully he can get this worked out. Fingers crossed!
#20
04-23-2018, 12:42 PM
The whole thing proves my stance on the moco.. if you buy and extended warranty, shame on you. Waste of money. The moco can and will claim abuse and nullify a factory 1 year warranty where you've done nothing wrong.
Should of just called Baker and ordered a new DD7. stronger and you won't get this kind of BS if it goes bad.
Should of just called Baker and ordered a new DD7. stronger and you won't get this kind of BS if it goes bad.