Problem with USAA is that they are getting too big. I just had a hail damage claim and the car sat for a week because they couldn't figure something out before I called and raised Hell for it sitting there. They used to be a great company and I still have my banking, two cars, and home through them and wouldn't even think of leaving but things are not what they used to be.

Not sure what to tell you but good luck with it.

 

I use USAA for my truck and motorcycle. Maybe I am reading this wrong, but is USAA dropping all motorcycle coverage, or just on Guantanamo? When did they sub out motorcycle coverage to Progressive?

I've had good experience with them too especially with motorcycle claims. But then again I have not filed a claim in the last three years.

 

For what it's worth, I am a USAA customer as well, have been since the eighties when they were writing auto policies for officers in Germany. I also work in the insurance industry now, but not for USAA.

- USAA is the benchmark that other companies use as the gold standard for customer service. So, you can imagine what other carriers can be like.

- In 2004, USAA stopped writing motorcycle policies. They have an "arrangement" with Progressive, who takes ownership of the policy and handles the claims for m/c only. This may have changed since then, but I doubt it, as I went elsewhere for my m/c insurance. I also check at renewal, just be sure.

This arrangement is common with carriers. You have large companies that write multi-lines and they will tender policies for smaller or specialized carriers. For example, GEICO is huge, but they write Auto. If you get a property policy through GEICO, it is underwritten by Travelers, who also works the claims.

Enough on the lesson - just thought it might add clarity.

 

Dude the picture with you in the bomb suit riding the Haji bike is epic!

 

So then the only reason I am currently able to have my two bikes insured is because I have my truck insured also. If I sell my truck they will drop me regardless of the fact that I have used them since the 80s.

 

If you still have MC insured with them they will keep you but they are not adding any more MC's

 

USAA is the one I'm having the problems with. They were excellent for years but now are not the same. My whole family is looking elsewhere.

 

Really? In the last two months I have sold my 01 POSE Ultra and bought a 06 CVO Ultra. I also bought a Kawaski Police bike. They were both insured along with another Kawasaki. Am I lucky or grandfathered in?

 

just had a flash... why not switch over to Markel, Harley's insurance division? they insured my Harley without insuring my car and/or truck.

 

They told me if I drop my MC insurance and start it up later that they would transfer it to progresive via USAA for me.