Hi everybody!

I'm new on this forum and I've been having some issues with my bike, so I'll try to explain it as clearly as I can:

The story:
I got my brand new 2018 Softail Street Bob two years ago. It's my first Harley, but I also have a Triumph and I've had two other bikes. I've been riding for 5 years.
I've been really happy with it and I already changed some parts (Hollywood handlebars, Sundowner seat, Vance & Hines slip-ons, sissy bar and crash bars). I never had an issue with my bike until some weeks ago.
I've just put 1,000 miles on the bike, but some weeks ago I took it to the dealership for its two-year service. I picked it up and took it home, but as soon as I parked, it began leaking oil from the oil drain plug. I was mad, because I've changed the oil several times on my Bonneville and it never leaks, and my Harley had never leaked before until that day, so I took it back to the dealership and they said they would repair it. They didn't want to admit it, but I think that they damaged the o-ring and didn't replace it.
So... later I picked it up again and there was no more oil leaking, but I felt something weird on the clutch...

The problem:
The feel on my clutch lever used to be smooth but firm, you know... it used to be fine, but then, after I picked it up from the dealership, these were the symptoms:
- There was a lot of free play on the lever
- It was hard to find neutral
- I had to pull the lever to the top in order to switch to 1st gear
- When in first gear and with the clutch fully engaged the bike would go forward. I needed to hold the front brakes for it to stand still
- The most confusing thing is that it would suddenly feel alright for some minutes, but with a bit of traffic, it would happen again
So I decided to take it back to the dealership again and they adjusted it from the fancy yellow tube with the red/orange cap and they said that it was it.
It felt fine, so I thought that it was it indeed, but today I gave it a short ride (like 6 miles) and I felt the symptoms again, although this time they were not as shocking as the first time; the first time I thought that I wouldn't make it home.

The options:
I thought that it could be because of the position of my clutch line after I changed the stock bars for the Hollywood (I added a picture of how the bike looks), but I replaced them a year ago and I didn't have that problem until now, so I'm leaning towards the possibility of the dealership being the cause of this issue.
I searched, but there doesn't seem to be any recall for the 2018 Softail Street Bob.

What do you think about it? What could the problem be? Have you experienced something similar? I would take it to the dealership, but I don't really trust them now, since a simple task as the oil change was such a problem.

Thank you for your time and for your answers!
Ride safe!

 

Welcome to the forum. You lost me with the quoted statement. Did they do a full clutch adjustment at the basket or just a cable adjustment at the clutch perch?

 

Thank you!

After I took it back they did a cable adjustment, but they didn't want to tell me if they had previously adjusted something at the basket (when they did the oil change).

 

Why would they do a cable adjustment for a leaking oil drain plug? If they just took it upon themselves to adjust the cable, then I would say to take it back and have them put it back where it was on their dime. I will tell you this.... changing the routing of the cable often results in a change of free play at the lever. Even something as simple as a zip tie to hold the cable in place can result in a change in free play and in clutch feel. If I were you I would get my cable routed properly before any clutch adjustments at either the mid way cable adjustment, or behind the derby cover.