Pretty much have given up on Burley Brand
#1
Pretty much have given up on Burley Brand
For those that remember, I have been going around with these guys for 3 months over a throttle Idle cable. And so far have gotten no where with them. So far The only things they have said is that its out of their control and I can buy a cable some where else if I need it. Thats fine, but then it would not match my other cable as far as color and the rubber boot. Plus I already paid them for the correct cable.
Their customer service although polite, is not there to help fix a issue with their own products.
Their customer service although polite, is not there to help fix a issue with their own products.
#2
For those that remember, I have been going around with these guys for 3 months over a throttle Idle cable. And so far have gotten no where with them. So far The only things they have said is that its out of their control and I can buy a cable some where else if I need it. Thats fine, but then it would not match my other cable as far as color and the rubber boot. Plus I already paid them for the correct cable.
Their customer service although polite, is not there to help fix a issue with their own products.
Their customer service although polite, is not there to help fix a issue with their own products.
John
#3
#4
Customer service can be frustrating. I bought a couple toner cartridges on Amazon recently. I put one in my printer, and it worked fine, just made a strange noise. When I rated the vendor, I mentioned this. Wow, I got several emails from the vendor wanting to make things right. They even sent me two new toner cartridges to make me happy. I really did not even request a replacement cartridge. But, the vendor was really concerned because I did not give them 5 stars. I changed my review after they sent me two new cartridges. I now have three spares plus the original (which no longer makes noise, go figure). Maybe buying from Amazon isn't so bad after all. It seems the power of "rating" your purchases is pretty strong. Too bad there isn't some way to "educate" the folks at Burly about customer satisfaction.
John
John
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Magnum Shielding (02-20-2019)
#10
Thats the bad part, I have told them the correct length numerous times and they just cant even get close. Going to check out the Magnums now.
The following users liked this post:
Magnum Shielding (02-20-2019)