An open letter to Corbin....
#1
09-04-2007, 06:06 PM
An open letter to Corbin....
Sergio, you recently asked me to give Corbin another chance to show me the changes ya'll have made. I decided to do just that this afternoon, calling and talking to a Sales Person about a saddle for our '07 FLHTCU. It was as if no one was interested in LISTENING to me. After telling the young lady that I was looking for a saddle for my bike and couldn't locate it on the website, she firmly told me "Yes, it's there!". Okay....let the stupid customer look about a bit more....oh, okay - THERE it is...yes ma'm you're right - your stupid customer should read all the fine print rather than look for something that resembles what he's looking for. Stitch pattern options? "Oh - just wander around the site and see if you see something you like." Thanks - I have LOTS of time to look at every one of your saddle models to look for a stitch pattern I want.
When I call a company, it's because I'm trying to make a final selection and BUY a product - not be sent off on yet another search. Why not "Sir, I'm sorry - tell me again the type of bike you have, and let me help you find the proper area - it CAN be rather confusing!" Or "Do you have any idea as to a particular style or pattern so I might be able to guide you to the area that best matches what you're searching for?"
So, Sergio....tell me again why I should give Corbin another shot, please. And yes - after I hung up from the "Sales"(if she worked for ME, she wouldn't for long) rep, I called back for you, but you weren't there - but that's okay, because at that point it was more to tell you my opinion about the folks you have on your front line.
Signed,
Fed Up
When I call a company, it's because I'm trying to make a final selection and BUY a product - not be sent off on yet another search. Why not "Sir, I'm sorry - tell me again the type of bike you have, and let me help you find the proper area - it CAN be rather confusing!" Or "Do you have any idea as to a particular style or pattern so I might be able to guide you to the area that best matches what you're searching for?"
So, Sergio....tell me again why I should give Corbin another shot, please. And yes - after I hung up from the "Sales"(if she worked for ME, she wouldn't for long) rep, I called back for you, but you weren't there - but that's okay, because at that point it was more to tell you my opinion about the folks you have on your front line.
Signed,
Fed Up
#2
09-04-2007, 06:17 PM
Ultimate HDF Member
RE: An open letter to Corbin....
[sm=popcorn.gif]
The philosophy of Corporate America has been slowly evolving to "if you don't want it, screw you, somebody else will buy it", and unfortunately someone else does..................alot of someone else's.
Screw 'em Tex.
Thanks for posting and although this is about Corbin and not where I bought my seat, my dealings with C&C Seats couldn't have been any better. Chuck took MORE than enough time to make sure I was happy with my selection. I'd recommend them to anyone...............and I have.
The philosophy of Corporate America has been slowly evolving to "if you don't want it, screw you, somebody else will buy it", and unfortunately someone else does..................alot of someone else's.
Screw 'em Tex.
Thanks for posting and although this is about Corbin and not where I bought my seat, my dealings with C&C Seats couldn't have been any better. Chuck took MORE than enough time to make sure I was happy with my selection. I'd recommend them to anyone...............and I have.
#3
09-04-2007, 06:19 PM
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#4
09-04-2007, 06:28 PM
#5
09-04-2007, 06:31 PM
Ultimate HDF Member
RE: An open letter to Corbin....
ORIGINAL: TexasRedneck
Yeah - spoke w/Chuck the other day. Because my better half rides with me a LOT while touring, he wasn't sure that they'd be able to make the both of us happy. I appreciated his honesty and forthrightness!
Yeah - spoke w/Chuck the other day. Because my better half rides with me a LOT while touring, he wasn't sure that they'd be able to make the both of us happy. I appreciated his honesty and forthrightness!
Goodluck and don't take no crap!
#6
09-04-2007, 06:43 PM
RE: An open letter to Corbin....
ORIGINAL: UltraKla$$ic
I thought of that after I posted my reply. They didn't have a great selection of touring seats that the little bride would be content riding on for any distance, but the professionalism and courtesy of Chuck at C&C was definitely something others could learn from.
Goodluck and don't take no crap!
I thought of that after I posted my reply. They didn't have a great selection of touring seats that the little bride would be content riding on for any distance, but the professionalism and courtesy of Chuck at C&C was definitely something others could learn from.
Goodluck and don't take no crap!
An' bein' an ol' Redneck, ah ain't exactly famous fer puttin' up with BS....
#7
09-04-2007, 06:45 PM
RE: An open letter to Corbin....
ORIGINAL: TexasRedneck
Sergio, you recently asked me to give Corbin another chance to show me the changes ya'll have made. I decided to do just that this afternoon, calling and talking to a Sales Person about a saddle for our '07 FLHTCU. It was as if no one was interested in LISTENING to me. After telling the young lady that I was looking for a saddle for my bike and couldn't locate it on the website, she firmly told me "Yes, it's there!". Okay....let the stupid customer look about a bit more....oh, okay - THERE it is...yes ma'm you're right - your stupid customer should read all the fine print rather than look for something that resembles what he's looking for. Stitch pattern options? "Oh - just wander around the site and see if you see something you like." Thanks - I have LOTS of time to look at every one of your saddle models to look for a stitch pattern I want.
When I call a company, it's because I'm trying to make a final selection and BUY a product - not be sent off on yet another search. Why not "Sir, I'm sorry - tell me again the type of bike you have, and let me help you find the proper area - it CAN be rather confusing!" Or "Do you have any idea as to a particular style or pattern so I might be able to guide you to the area that best matches what you're searching for?"
So, Sergio....tell me again why I should give Corbin another shot, please. And yes - after I hung up from the "Sales"(if she worked for ME, she wouldn't for long) rep, I called back for you, but you weren't there - but that's okay, because at that point it was more to tell you my opinion about the folks you have on your front line.
Signed,
Fed Up
Sergio, you recently asked me to give Corbin another chance to show me the changes ya'll have made. I decided to do just that this afternoon, calling and talking to a Sales Person about a saddle for our '07 FLHTCU. It was as if no one was interested in LISTENING to me. After telling the young lady that I was looking for a saddle for my bike and couldn't locate it on the website, she firmly told me "Yes, it's there!". Okay....let the stupid customer look about a bit more....oh, okay - THERE it is...yes ma'm you're right - your stupid customer should read all the fine print rather than look for something that resembles what he's looking for. Stitch pattern options? "Oh - just wander around the site and see if you see something you like." Thanks - I have LOTS of time to look at every one of your saddle models to look for a stitch pattern I want.
When I call a company, it's because I'm trying to make a final selection and BUY a product - not be sent off on yet another search. Why not "Sir, I'm sorry - tell me again the type of bike you have, and let me help you find the proper area - it CAN be rather confusing!" Or "Do you have any idea as to a particular style or pattern so I might be able to guide you to the area that best matches what you're searching for?"
So, Sergio....tell me again why I should give Corbin another shot, please. And yes - after I hung up from the "Sales"(if she worked for ME, she wouldn't for long) rep, I called back for you, but you weren't there - but that's okay, because at that point it was more to tell you my opinion about the folks you have on your front line.
Signed,
Fed Up
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#9
09-04-2007, 09:26 PM
RE: An open letter to Corbin....
ORIGINAL: Harley Rulz
Sometimes I wonder if anyone screens prospective employees anymore.Customer service has gone to hell in a handbag.Maybe Sergio should have a talk with the rest of the Corbin employees before he promises good service next time.
Sometimes I wonder if anyone screens prospective employees anymore.Customer service has gone to hell in a handbag.Maybe Sergio should have a talk with the rest of the Corbin employees before he promises good service next time.
#10
09-04-2007, 10:10 PM
