Contact Wheeldock if you're having problems. Rod told me when this happens you might need one size smaller, which they will swap out. It all depends on your bikes configuration.

 

Does turning the base screws to minimize the height of the stand help?

 

This is very good advice from r8rs4lf and like a lot of things it is a technique issue and not a strength thing. I spend a lot of time telling folks in emails over and over what I put in the owner’s manual about how it is done. Some think because they can’t make it work it should be re-engineered and the product is bad. My advice is go ahead and build one your way, but I know it will still require the proper technique to use when you get it built to suite you.
The reason I don’t put the foot lever on the right side is simple, you have your right foot on the ground which will stop you from falling to the right. With your foot up on the foot lever on the left you cannot stop the bike from falling if you get off balance and this is where the side stand which is on the left will save the day. this is why I recommend leaving the side stand out until you get the hang of putting the bike up while on it. Another thing I hear over and over is how folks pull back on the handle bars and can’t get the bike to go up. Again this is no surprise because I can’t do it either. Here is the deal, you must first use enough initial foot pressure down on the lever to feel what is going on under the bike and when you feel both feet touching the ground you know the bike is vertical and now stand up on the foot lever and raise your weight up off of the seat so you aren’t lifting your bike and yourself, it won’t work.
Instead of pulling back on the handle bars try reaching down and grabbing the top of the left crash bar in front of the saddle bag and lift while pushing down on the foot lever. Again start by getting the bike straight up and down or vertical with both of the center stands feet on the ground.

 

I got a killer-deal on one through eBay and installed it today. Even with mu puny a*s, it goes up very easily. One of the best “functional” additions to my Street Glide I’ve made. Great product

 

My wheeldock raises up my Ultra easily. Just be sure both the stand's feet contact the concrete (bike will be standing perfectly verticle) before you lean hard on the stand and it will raise it up easily while you are straddeling the bike. It is high enough you can release the clutch while idling and spin the tire. It does high center contact on my lift at the ramp edge though. It is a great add on as spinning the rear tire for a plugging a nail puncture is much easier now. I carry a plug kit and a little $12 Wallmart compressor just for a tire emergency, and to keep tire pressures at correct levels. Can't value tire maintenance enough on a bike. You only have two underneath you. and now I have a way to raise and plug the rear.