S&S Superstreet 2-1 Race Only warning
#1
S&S Superstreet 2-1 Race Only warning
I recently bought the chrome, S&S Superstreet 2 into 1 "Race Only" system (550-0790) for my 2020 Softail Slim. I shopped around and looked at a lot of pictures at various online vendors and finally placed my order. I was excited when they were delivered. My excitement turned to disappointment when I opened the box and saw something that was not in any of the product photos on any of the websites that sold these. Right next to the S&S logo on the muffler, about the same size as the logo, is etched "RACE ONLY". I don't know if it's laser etched or some sort of powdercoat but it won't come off with any of the chemicals I tried. Acetone, metal polish, chrome polish, etc.
I don't have a problem with them branding the race only stuff like this if that's what they want to do. I do have a problem with them not showing the branding in any of the product photos. I would not have bought the system if I had seen what it actually looked like. The vendor wants a 15% restocking on all returns so I might be out $150 if I return them. I don't know if they'll waive that under the circumstances. I haven't received a reply to my email yet.
If you are considering this particular model, the photo I've attached is what you'll actually receive.
I don't have a problem with them branding the race only stuff like this if that's what they want to do. I do have a problem with them not showing the branding in any of the product photos. I would not have bought the system if I had seen what it actually looked like. The vendor wants a 15% restocking on all returns so I might be out $150 if I return them. I don't know if they'll waive that under the circumstances. I haven't received a reply to my email yet.
If you are considering this particular model, the photo I've attached is what you'll actually receive.
#2
Join Date: Jan 2019
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guido4198 (08-31-2022)
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Join Date: Aug 2008
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#5
No, I haven't spoken with S&S yet. My work schedule has me tied up right now. I did email the vendor to let them know. They claim they don't take their own photos, they use the stock photos from S&S. I think a vendor has a responsibility to know exactly what they are selling so claiming ignorance isn't a valid defense.
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I looked at a crap ton of places and no where did I see in any vendor pictures with "race only" on them. I would absolutely call S&S and have a talk with them. I'd also out the vendor for not making it right and trying to charge you 15% for something they advertised wrong (or had the wrong pictures). They should have given you a pre-paid shipping slip and said sorry, we'll make it right.