Tips for a Salesman
Cruiser
Joined: Apr 2007
Posts: 226
Likes: 0
From:
RE: Tips for a Salesman
ORIGINAL: tom_hd
Hi
I will be joining a new HD dealership from August. I have read all the good & bad experiences in the forum. My question is this: What tips can you as customers give me?? What do you expect from a salesman?? What do you like/dislike about a salesman???
I will really appreciate your feedback on this as i will be using this info to deliver a better service.
Hi
I will be joining a new HD dealership from August. I have read all the good & bad experiences in the forum. My question is this: What tips can you as customers give me?? What do you expect from a salesman?? What do you like/dislike about a salesman???
I will really appreciate your feedback on this as i will be using this info to deliver a better service.
Road Master
Joined: Mar 2007
Posts: 941
Likes: 0
From: WA
RE: Tips for a Salesman
Be honest and most of all don't be a d@#k. My salesman took the time to fit me to a bike, not fit what he needed to sell to me. If you are upfront and honest, don't push at all!! you will sell more bikes that way. If your a nice guy people will remember you, you might not sell a bike that day buy you will sell more in the long run when your customers remember "that guy at the dealer who was cool".
Cruiser
Joined: Sep 2006
Posts: 146
Likes: 44
RE: Tips for a Salesman
I've been selling all of my employed life and selling cars for the last 8 years plus I have sold bikes at two dealerships 3 yearscombined (though not since '93). Most of the advice given here so far is well meant but only applicable to selling to the person writing it. My best advice is this, two ears one mouth. Please listen to your customer. Most people will come in and tell you excactly how to sell to them if you will just listen. Don't be in a hurry to talk, listen. Most sales can be made by not screwing up the sale that the customer came in to give you. Don't get in the way of letting the customer buy what they came in to buy in the first place. Listen listen listen!
Banned
Joined: Jun 2007
Posts: 138
Likes: 1
From: mass.
RE: Tips for a Salesman
sell them a bike that they can handle. dont push baggers on new riders. also remember, a satisfied customer will send in a buddy to but a bike if he feels that you treated him square. I used a dealer up in the northeast, treated me square, 3 more friends bought from them because my experience was positive. we are all happy. They all treat us like we were their first customers not the last ones. Follow up is also critical. even when we are headed to the parts counter, they stop us to make sure all scooters are o.k. we only deal with salesman once so make sure your service mgr is introduced to new buyer at time of sale.. good luck.
Road Master
Joined: Sep 2005
Posts: 857
Likes: 0
From:
RE: Tips for a Salesman
I don't know if you've been in sales before but...
Remembermotorcycles are expensive toys for most, not necessities. You're gonna get a lot of people that come in and look 10 or 20times before they buy, so be patient. Learn their names and sincerely make friends. Establish trust with excellent product knowledge. Learn to use the "trial close" to tell when they're ready, and don't be afraid to ask for the sale.
Wally
Remembermotorcycles are expensive toys for most, not necessities. You're gonna get a lot of people that come in and look 10 or 20times before they buy, so be patient. Learn their names and sincerely make friends. Establish trust with excellent product knowledge. Learn to use the "trial close" to tell when they're ready, and don't be afraid to ask for the sale.
Wally
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