Hello guys.

I'm here to tell my annoying story occurred to me with Carlini.
I bought a 16" blemished Flying Bar pn.MB FA125-16C for a NON-TBW bike.
Once deliverd, I noticed that the actual product was pn.MB FA125-16C FBW for a Throttle-by-wire bike.
This means that this bar is not dimpled thus it's impossible to pass the wiring harness thru the switches clamp and thru the brake lever clamp.
I wrote several emails to the them asking for a replacement with the right p/n but I got just evasive answers.
As you probably know, the Bars from Carlini are axpensive as beautyful.
What would you do in this case?

Kind regards.

 

Do you have your sales receipt that shows the purchase of the FA125-16C?

 

Call them to discuss the issue. E-mailing any company sometimes goes unanswered if they have allot going on. Calling when you have a problem is the best thing to do in this situation. And dont be an *** on the phone; be pleasant and they will help you.

(Not saying you will be (or an) an ***, just mentioning something people sometimes dont do lol!)

 

Contact them verbally. Be respectful and understanding that mistakes sometimes happens. Approach them professionally and they are most likely to reciprocate. Good luck! Let us know the outcome.

 

Call, call, call......

 

Personally, I'd call them direct and ask for customer service and tell them what was wrong and see what they'd do about it.

 

Dimpled you say? Like for external wiring?

I'm pretty sure all of Carlini's bars are punched for internal wiring only, regardless of TBW or not.

 

On their web site it states you can use tbw bars for non tbw applications. Can you take pictures of what your talking about?

 

Here we go with a picture.
As you can see, without a dimpled bar, there is no chance to let the electrical harness to pass thru the lever clamp.
This clamp is gonna pinch the wires.
I don't know what's the purpose of calling Carlini, everything that should have been said was clearly written by e-mail, bright like the sun.
Why the hell they don't want to replace the bar with the right one?

Best wishes

 

I agree, some companies have the low man on the totem pole checking email. call, and kill em with kindness
or you could try the live chat feature online

have you thought about going with internal wiring? cleaner look in the end