Is this normal? Dealership experience
#1
05-16-2019, 07:27 AM
Is this normal? Dealership experience
I went to my local H-D dealership to have the ignition lock on my bike looked at since it's stuck. About an hour later they come back telling me it's an internal issue and that I need a new one. I told them I'd have to come back another day for that since part+install was around $400. The guy then proceeds to charge me an hour's worth of labor = $121 + tax. I'm not against paying someone for a service but I highly doubt this actually took an hour to diagnose. Did I get screwed?
Top Answer
05-16-2019, 08:13 AM
Yeah...mechanics should spend their days diagnosing other people's problems for free. Try that at a doctor's office and see how far you get. If you think the labor rate is too high you're also free to not do business with them. As a mechanic, this entitlement mentality really pisses me off. If you cant afford to pay a professional and are unable to fix it yourself I guess the next move is sell the bike
You couldn't diagnose it yourself but you know when someone else does it took them too long?
You couldn't diagnose it yourself but you know when someone else does it took them too long?
Last edited by Trench; 05-16-2019 at 08:15 AM.
#3
05-16-2019, 07:41 AM
Elite HDF Member
#4
05-16-2019, 08:13 AM
Yeah...mechanics should spend their days diagnosing other people's problems for free. Try that at a doctor's office and see how far you get. If you think the labor rate is too high you're also free to not do business with them. As a mechanic, this entitlement mentality really pisses me off. If you cant afford to pay a professional and are unable to fix it yourself I guess the next move is sell the bike
You couldn't diagnose it yourself but you know when someone else does it took them too long?
You couldn't diagnose it yourself but you know when someone else does it took them too long?
Last edited by Trench; 05-16-2019 at 08:15 AM.
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#5
05-16-2019, 08:16 AM
Yeah...mechanics should spend their days diagnosing other people's problems for free. Try that at a doctor's office and see how far you get. If you think the labor rate is too high you're also free to not do business with them. As a mechanic, this entitlement mentality really pisses me off. If you cant afford to pay a professional and are unable to fix it yourself I guess the next move is sell the bike.
Last edited by cruisn; 05-16-2019 at 08:19 AM.
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#7
05-16-2019, 08:23 AM
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#8
05-16-2019, 08:24 AM
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#9
05-16-2019, 08:27 AM
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#10
05-16-2019, 08:32 AM
Diagnosis is a service. You have two eyes and the mechanic has two eyes, the difference is he knows what he's doing and you dont. Diagnosis and repair are two separate services...just like getting your cancer diagnosed vs getting it treated. Instead of complaining here why dont you take it up with the service manager and mechanic?
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