Infotainment - Operator Error
Thread Starter
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Tourer
Joined: Dec 2006
Posts: 492
Likes: 0
From: Castle Rock, CO
Infotainment - Operator Error
Had my TK with the 6.5 in for it's 5k service and infotainment issues - audio cutting out completely, controls freezing. No pattern, completely random, happens just rolling down the road every couple of hours. Only way to reset is to pull over to the side of the road, turn IGN off, let CANBUS de-energize, then power back up.
Milwaukee is telling my dealer they will not replace the radio because - get this - EVERY incident like this they've investigated is OPERATOR ERROR!
So, apparently it is OPERATOR ERROR to listen to the radio while rolling down the road.
I'm a bit pizzed.......
Of course, it doesn't end here.
Milwaukee is telling my dealer they will not replace the radio because - get this - EVERY incident like this they've investigated is OPERATOR ERROR!
So, apparently it is OPERATOR ERROR to listen to the radio while rolling down the road.
I'm a bit pizzed.......
Of course, it doesn't end here.
Cruiser
Joined: Sep 2013
Posts: 110
Likes: 71
From: Richland
I know the feeling I bought 2014 FLHTK in August. The only way I have been able to get the motor companies attention is to video the defect. I have sent 8 thru my dealer to the mother ship. I have been told to live with it they will figure out a fix eventually. I know a replacement should be a fix. I had mine replaced in November most of the issues still exist.
Last edited by empowered01; Mar 27, 2014 at 08:19 PM. Reason: Forgot details
Thread Starter
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Tourer
Joined: Dec 2006
Posts: 492
Likes: 0
From: Castle Rock, CO
I know the feeling I bought 2014 FLHTK in August. The only way I have been able to get the motor companies attention is to video the defect. I have sent 8 thru my dealer to the mother ship. I have been told to live with it they will figure out a fix eventually. I know a replacement should be a fix. I had mine replaced in November most of the issues still exist.
Tourer
Joined: Nov 2013
Posts: 339
Likes: 0
From: Olive Branch, MS
jt
Road Captain
Joined: Apr 2011
Posts: 612
Likes: 0
From: kansas
I would raise hell with your dealer and if that doesn't work have them give you the phone number for Harley complaints and give them a piece of your mind. You can also do a lemon law threat.
if you do these 2 things you should get there attention
1. talk with them about the lemon law
2. Tell your dealer to give you the Harley complaint number. A complaint looks really bad on there end so they should try and work it out.
good luck with it and don't give in. paul
if you do these 2 things you should get there attention
1. talk with them about the lemon law
2. Tell your dealer to give you the Harley complaint number. A complaint looks really bad on there end so they should try and work it out.
good luck with it and don't give in. paul
Tourer
Joined: Nov 2013
Posts: 339
Likes: 0
From: Olive Branch, MS
...I would raise hell with your dealer ...
Oh yeah - great advice. That will make them really want to go out of their way and help you with your problem. Customer relations number is in the owners manual.
jt
Oh yeah - great advice. That will make them really want to go out of their way and help you with your problem. Customer relations number is in the owners manual.
jt
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Grand HDF Member
Joined: Oct 2009
Posts: 3,824
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From: Myrtle Beach SC
Lemon law?? Do you really think the lemon law covers a sound system?? I would be surprised if it did since it has nothing to do with the operation of the motorcycle or safety issues etc. You'd have to read that one REAL carefully.
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Tourer
Joined: Jul 2012
Posts: 341
Likes: 4
From: Denver
Had my TK with the 6.5 in for it's 5k service and infotainment issues - audio cutting out completely, controls freezing. No pattern, completely random, happens just rolling down the road every couple of hours. Only way to reset is to pull over to the side of the road, turn IGN off, let CANBUS de-energize, then power back up.
Milwaukee is telling my dealer they will not replace the radio because - get this - EVERY incident like this they've investigated is OPERATOR ERROR!
So, apparently it is OPERATOR ERROR to listen to the radio while rolling down the road.
I'm a bit pizzed.......
Of course, it doesn't end here.
Milwaukee is telling my dealer they will not replace the radio because - get this - EVERY incident like this they've investigated is OPERATOR ERROR!
So, apparently it is OPERATOR ERROR to listen to the radio while rolling down the road.
I'm a bit pizzed.......
Of course, it doesn't end here.