Softail Models Standard, Custom, Night Train, Deuce, Springer, Heritage, Fatboy, Deluxe, Rocker and Cross Bones.
Sponsored by:
Sponsored by:

Cobra Customer Service

Thread Tools
 
Search this Thread
 
Old Sep 2, 2017 | 10:47 AM
  #1  
Skidmark63's Avatar
Skidmark63
Thread Starter
|
Cruiser
Joined: Aug 2014
Posts: 226
Likes: 7
From: NC
Thumbs up Cobra Customer Service

I noticed the other day, the 2 bolts in my rear support bracket to the Cobra dragster pipes had fallen out somewhere. The other pipe the bolts was rusty so I was not gonna try to remove them to match for new bolts unless I had to. I called Cobra, sent em a pic per their request, and asked what size bolt and thread pattern they was so I could go get new ones.

They called back and said no worries, 4 new ones on the way to my house no cost. These pipes came on my Heritage when I bought it and never thought of asking them to send more free since I had not bought the pipes. I know it's a small thing, but that said a lot to me about their customer service.
 
Reply
Old Sep 2, 2017 | 04:37 PM
  #2  
Mr.Softy's Avatar
Mr.Softy
Seasoned HDF Member
Veteran: Air Force
15 Year Member
Liked
Community Favorite
Joined: Jul 2009
Posts: 5,023
Likes: 1,352
From: Virginia
Default

It might only be 4 bolts but it saved you from running around trying to match them up. Nice to hear of companies when they go out of their way to help someone even when they didn't buy their product to begin with.
 
Reply
Old Sep 2, 2017 | 05:31 PM
  #3  
Bone Doc's Avatar
Bone Doc
Seasoned HDF Member
10 Year Member
Joined: Oct 2012
Posts: 13,037
Likes: 12,950
From: Texas, USA
Default

Nice to hear. Glad they took care of you.
 
Reply
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Gregory Meeks
Exhaust System Topics
1
Dec 8, 2016 01:15 PM
lucaso128
Dyna Glide Models
4
Apr 13, 2012 06:36 PM
Rhubarb
General Harley Davidson Chat
3
Sep 29, 2006 10:14 PM
DGlide04
General Harley Davidson Chat
0
May 2, 2006 11:08 PM
Hughey79
Exhaust System Topics
5
Aug 12, 2005 03:00 PM




All times are GMT -5. The time now is 03:53 AM.