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I noticed the other day, the 2 bolts in my rear support bracket to the Cobra dragster pipes had fallen out somewhere. The other pipe the bolts was rusty so I was not gonna try to remove them to match for new bolts unless I had to. I called Cobra, sent em a pic per their request, and asked what size bolt and thread pattern they was so I could go get new ones.
They called back and said no worries, 4 new ones on the way to my house no cost. These pipes came on my Heritage when I bought it and never thought of asking them to send more free since I had not bought the pipes. I know it's a small thing, but that said a lot to me about their customer service.
It might only be 4 bolts but it saved you from running around trying to match them up. Nice to hear of companies when they go out of their way to help someone even when they didn't buy their product to begin with.
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Slideshow: The bar-and-shield logo shows up on far more than motorcycles, some of the company's most unexpected products have nothing to do with riding.
Slideshow: From the troubled AMF years to modern misfires, these bikes earned reputations for reliability issues, questionable engineering, or disappointing performance.
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Slideshow: The Swiss custom shop has taken a Harley Softail and stretched it into something so long and low that it looks closer to a rolling sculpture than a conventional motorcycle.
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Slideshow: A standard cruiser becomes an intricate metal canvas in the hands of a Swiss custom house known for pushing Harley-Davidson platforms far beyond their factory brief.
Slideshow: Harley-Davidson's challenges aren't abstract; they show up in dropping shipments, shrinking dealer traffic, and strategic decisions that aren't yet translating into growth.
Cobra Customer Service
