I had my 1000 mile service done this weekend. The dealership is 100 miles from my house. Anyway, I got about half way home and as I was pulling off the interstate, I went to downshift and the clutch lever went all the way to the grip...holy ****. Anyway, I called the dealer and I was very mad considering I just paid over $300 and my bike got serviced all day long. They sent someone to help and he removed the plate where the primary adjustment is and fiddled around in there then adjusted the secondary adjustment and he was done in like 5 minutes. I had to hold the bike level for him, so I am not sure what he did.

Anyway, he said that this is very common on the 07s. I have never heard anyone have this problem. Anyone ever had this happen???

I told the guy that came and helped me to have the manager call me. He said the manager will call me on Tuesday. What do you guys think the dealership will do, if anything, for my troubles (and their mistake)?

 

Wow that sounds like fantastic service to me. Do you think that the dealer did something to cause the problem?

 

Seems like they may have forgot to torque/tighten the lock nut on the adjuster screw and she came loose. I haven't heard of that being a problem with the 07's....think he might have been trying to save face and look for a scapegoat.

 

I carry tools to adjust the clutch in my tool roll. Never had to adjust it on th eroad yet.

sounds like the lock nut was torqued right.

They fixed the problem immediately by sending their mechaninc to make a road call. Sounds like they stand behind their work. They could have said "We will pick up the bike and see what's wrong. We will call you when we find out."

Do what you want. Ask for something to make it "right". Or be grateful it was somwthing simple. You may screw something up someday and need them to help you out. Mechanics have great memories of how they were treated by a customer.

 

Yep! what Dawg said.

Think you should at least get some store credit for their apparent goof!
Or maybe a free at home bike wash in bikini by one of their girls or something
to make you feel better.

 

Frankly, I think they already did what one could reasonably expect - they sent someone out to where you were, repaired the problem on the spot, and sent you on the way. C'mon, folks - be reasonable....

 

Yeah, they fixed the problem that THEY created. It should have been done right the first time

 

I agree. Regardless if they created it or not.

 

I don't disagree. I guess my point is that yeah - you can bust their chops on it, call 'em names, etc. OR you can take the high road, and next time you're in, go to the service manager and thank him for sending someone right over to get you fixed and back on the road. Let's face it - he DID do everything in his power to get you going again, and believe me - that screwup turned a profitable job into a money loser.

Look - when they installed my HD cooler on my bike prior to delivery, there was seepage.....twice. The first time, I went in, saw the folks at the service counter, an' told 'em there was a li'l problem. Apology delivered, bike rolled in back, back out in an hour with a fresh wash job.

Coupla days later....leaking AGAIN. Went in, politely asked to speak w/the service manager. Explained to him that this was an ongoing problem, and that I really didn't need the bike to mark its' spot - ah already knew whar ta park it, an' grinned. He 'bout died with embarassment, called the lead tech out,told him "Mr. Mandry wanted us to know he already knows where the bike goes - can you get it to stop marking its' territory???" The tech turns red as a beat, apologizes to me, and immediately takes the bike back into the shop. Turns out that the line itself was the problem. I asked if I could see just where the issue was, went back into the shop and spent a while with the tech as he pointed out where he'd found the problem. I realized just how tight a fit all that was, and suggested a different installation method that I thought would allow 'em to do it with less hassle. Tech gives me a funny look, looks again - and says he'll try it on the next one.

With the second visit, in which I had EVERY right to blow up an' be uncivil to everyone, I made a shop full of friends that day. I gained a reputation for being pretty easy to work with, reasonable - and a general "nice guy". When _I_ screwed up a derby cover install a coupla weeks later and took it in to find out what I'd done wrong, that same tech put it up on his lift, showed me the problem, installed a new gasket an' then rolled it out back for a wash job. I asked the service writer what I owed....was told I didn't owe a thing - they were happy to be of help. Y'know the signs they have on the door that says "No customers beyond this point"? Well, that sign doesn't apply to me - AND I have full access to the "shop beer box" after hours.

Treat 'em like you would want to be treated if the roles were reversed, and I promise you you'll make friends for life.

 

Yea, I'm perfect, I never make mistakes and if I did I would not admit it or fix the problem I caused. Just poking.

I would have to agree with others. None of us are perfect and neither is your dealer. Although you were inconvienced, I think your dealer did all they could. Some would have had you have the bike towed back. When that manager calls you I would tell him thanks for sending someone out and fixing your problem.

This way if something happens in the future they will help you quickly again. If you give them attitude I can almost asure you that you will get left hanging. Speaking from experience since I know afew HD wrenches.