I don't like to bad mouth anybody.
But when it comes to this dealer, I can't refrain.
All you did was walk in and look had had a bad experience.
I had to deal with them for almost six months.
My bike had not been running right since june 06.
2 dealers tried everything except what appeared to be obvious.
new injectors, rebuild engine, install a sert etc.
Bike had been running great first 6or 7 months without the sert
(mufflers, A/C and stage 1).
Then had a wreck because after it was supposedly fixed for the third time, it failed again, worse and at a lower speed than ever before.
I kept telling them at least physically check the oil sumping issue.
They kept denying that was it.
Well Insurance company filed legal action for cost of repairs.
Well since I got it back 100% stock against my instructions, I rode two month, no power loss. Did basic dyno run for baseline.
Addedthe A/C and sert tune rode about month no loss.
Went back added the mufflers, ran dyno base line but no tune.
Been about 1 month now still no loss of power.
Will go back next month and have tuned for the mufflers.

What gets me is how many dealers are pushing for the sert to fix your driveability (rideability) problems, but yet later claim it will void the warranty.
How many are pushing it and NOT telling you about the warranty issue upfront.

I got a magazine article written by a shop tech/ service mgr out of Denver area. Pushing the sert, but not once in article is warranty mentioned.
Plan on using this in court if I get that far.

If you're close by PM me and we can set a meet date if you want.
Going to Greeley HD today (Sunday 7/15/07 about 11:30a.m.)

 

My bike NEVER goes to dealer for general routine maintenance.
G/F just bought a new sporty, they tried to insist only HD dealer could do maintenance to maintain warranty.
I said put in writing ...... of course they refused.
So I then said you better read up on the moss- magnuson act.
So naturally I will be doing all maintenance on hers too, but also teach her.
Warranty issues different story

 

Just goes to show you, once the check clears the dealers clear from giving you any more attention.

 

That's a good write-up, Rick. I've had similar unsavory experiences with my dealer since purchasing an SG in November. Like Choo, I do all my own wrenching unless it is a warranty issue that may involve purchasing parts. I won't go into the details, but I got a serious run-around that boils down to (1) a total lack of rapport the service writers show toward customers, (2) lying about what was done and who did the work, (3) and a general lack of interest in getting the job done. It was so bad I may never take it back to them, even for a warranty repair, if one is needed.

If they don't "make it right," call HD support. I did that and the service manager, who normally won't give me the time of day, called me and actually acted interested in my problem. I got more results that way, although they still misrepresented the work done and who did it. They also showed their usual lack of interest in my problem and lack of rapport with me. In the end, the problem was partially fixed (a front-end rattle), with a statement "I'm 99% sure it's the floating rotors," although I'm 99% sure it's in the right fork. They never even removed the fork to check it, even though they said they did. Pitiful.

 

Rick I sent them (Big Barn) an e-mail as I think we all should. This is the only email I could find info@bigbarnhd.com. Hope it helps.

 

Unfortuantely all these stories are more the rule than the exception with Harley serivce. Pretty pathetic. I've been to three different Harley dealers for service and every one has managed to damage the bike while they had it. All you ever get from these service morons is lies, bs and blank stares when the lies and bs don't work. I've owned all types of cars and in 25 years I can count on two fingers problems I've had with car dealer service. I've had my Harley a year andEVERY dealer has f** up the service I've brought it in for. I doany maint I can myself and am looking for a goodindy tothe stuff I can't. Once the warranty is upthe bike will NEVER be back to a dealer.

Pete in South Dakota.....for the time being.