Hells Foundry???
Tourer
Joined: Mar 2011
Posts: 420
Likes: 3
From: ATL
Glad you were able to get some satisfaction from them..
Tourer
Joined: Mar 2008
Posts: 400
Likes: 3
From: SouthWest, CA
Makes it tough when it seems the communication is one way. Glad it all worked out though.
Just out of curiosity, did they finally call you or reply to your emails? Or did you finally get a hold of them?
Just out of curiosity, did they finally call you or reply to your emails? Or did you finally get a hold of them?
Banned
Joined: Sep 2005
Posts: 4,341
Likes: 0
From: Dover, Oh
Are you kidding?? Almost 2 weeks with no response, no tracking info....nothing? I'm sorry but that is just plain unacceptable behavior. I haven't dealt with them and there may be a plausible explanation but it apparently didn't take them long to run his CC. If you are running an online business, you owe your customer some communication.
I'm with the OP on this one.......bad form!
I'm with the OP on this one.......bad form!
Cruiser
Joined: Jan 2011
Posts: 217
Likes: 118
From: MI
These guys suck!! 
And I'm being nice. Ordered Road Glide Fairing Support Kit from them on 11/02/2012. Been told for three months just a couple more weeks you will get them until after 13 weeks I canceled the order. Now I'm trying to get a refund for the last three weeks with no luck. And the sad thing is they are only a couple of hours away. I always try to buy american made and hell I thought Michigan made even better.
And I'm being nice. Ordered Road Glide Fairing Support Kit from them on 11/02/2012. Been told for three months just a couple more weeks you will get them until after 13 weeks I canceled the order. Now I'm trying to get a refund for the last three weeks with no luck. And the sad thing is they are only a couple of hours away. I always try to buy american made and hell I thought Michigan made even better.
Elite HDF Member
Joined: Jul 2008
Posts: 3,524
Likes: 34
From: Maryland
Glad you are happy, but the flip flop doesn't add up.
Last edited by Dew Me; Feb 12, 2013 at 02:35 PM.
Road Warrior
Joined: Sep 2011
Posts: 1,308
Likes: 3
From: Central Texas
Good communication and customer service is the key to running a business ... I think the OP waited more than I would have. I know I would have been plenty po'd at the lack of communication.
Tourer
Joined: Feb 2012
Posts: 385
Likes: 4
From: Ontario Canada
Glad the situation is getting resolved ( I hope ), but WHAT WAS THE REASON that your order was only being shipped once you called 14 days later???? AND, why did you have to call to get things happening??
Like others have said on here, that is NOT the way to run a business, online or otherwise.
Like others have said on here, that is NOT the way to run a business, online or otherwise.
Road Captain
Joined: Aug 2011
Posts: 538
Likes: 3
From: Florida
If their handling time on an in stock part (assuming op checked stock status) is 7 business days then they are slow, period. Not a deal breaker i guess, but they must be pretty damn busy to cause that delay.
If they cant return a call or email from a customer within seven days then they are pathetic, period. Must have some serious problems with resources to cause that, im thinking a staggering shortage of concern for customer satisfaction. "ehh we've got his money already, let the phone ring and ignore the emails"
Thread Starter
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Cruiser
Joined: Dec 2011
Posts: 223
Likes: 0
From: Acworth
I guess I just didn't see the need to leave a poor comment up after the situation got resolved. Brandon, the guy I talked to seemed genuine. Told me they screwed up, apologized and did exactly what he said he was going to do. I've been in the service business for 20 years. Nobody's perfect. Guess I just felt like they deserved a second chance. I certainly wasn't trying to get into a debate with anyone.