My 2 cents dealing with after market suppliers
#1
08-25-2011, 04:00 PM
Join Date: Nov 2010
Location: South Florida
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#2
08-25-2011, 05:56 PM
I was doing my stage 1 and wanted to get the Doherty Power Pack A/C. So online says it's in stock and I place my order (mistake #1).
Two weeks pass and I still haven't recieved it, so now I call, they tell me they had a problem w/ the filter and were waiting for a shipment, no more than two weeks. I say o.k., I'll wait (mistake #2).
A month passes and now I have everything ready to go and I'm itchin, so I call. Now I was told that the company that supplies the filter went under and that a they are working with a new company now, would I mind waiting, they were very sorry. I said I do mind and please refund my money, I've waited long enough. I then immediately ordered an S&S teardrop, which arrived in 5 days and I was on my way with my upgrade.
Lesson learned: Reputable dealers only and phone to talk to a person! I feel bad because I do believe in giving second chances and love to support small businesses, but a personal phone call explaining why the order was being delayed would have made a sale for them. Now I'm sorry but business is business!
Two weeks pass and I still haven't recieved it, so now I call, they tell me they had a problem w/ the filter and were waiting for a shipment, no more than two weeks. I say o.k., I'll wait (mistake #2).
A month passes and now I have everything ready to go and I'm itchin, so I call. Now I was told that the company that supplies the filter went under and that a they are working with a new company now, would I mind waiting, they were very sorry. I said I do mind and please refund my money, I've waited long enough. I then immediately ordered an S&S teardrop, which arrived in 5 days and I was on my way with my upgrade.
Lesson learned: Reputable dealers only and phone to talk to a person! I feel bad because I do believe in giving second chances and love to support small businesses, but a personal phone call explaining why the order was being delayed would have made a sale for them. Now I'm sorry but business is business!
#3
08-27-2011, 11:51 AM
3rd Gear
#4
08-29-2011, 02:06 PM
Intermediate
Join Date: Jun 2010
Location: South Florida
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I too can't say enough about Tim, his brother and the rest of the crew at Ballistic. After exhausting every avenue to find someone local to stretch my tank, I ended up mailing it to him....both in part becasue of the design of his extension and the confort level I had. He kept me informed every step of the way and I had the tank back in the timeframe he promised.
To go one step further, when the tank arrived it had a small crack in the extension that needed to be repaired...likely due to UPS' handling of the package of course. It took a number of calls from Tim's shop to UPS to get a credit for the shipping. After hitting a brick wall with UPS, Tim offered to cover the repair on his own. There aren't too many willing to step up to the plate the way he did.
To go one step further, when the tank arrived it had a small crack in the extension that needed to be repaired...likely due to UPS' handling of the package of course. It took a number of calls from Tim's shop to UPS to get a credit for the shipping. After hitting a brick wall with UPS, Tim offered to cover the repair on his own. There aren't too many willing to step up to the plate the way he did.
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