Static on some phone calls
Thread Starter
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Tourer
Joined: May 2010
Posts: 312
Likes: 4
My dealer could not duplicate the problem of course. I swapped cables with my wife and was going to swap headsets but I just realized that the problem NEVER happens with the intercom. It ONLY happens with bluetooth phone calls. Unless I can demonstrate that to the dealer, though, they won't do anything. And since it's so intermittent it's going to be pretty impossible to make it happen right when I'm at the dealer.
Does anyone know if there's anyone at Harley I can get in touch with directly about this? I spent WAY too much money to not have this 100% operational.
Does anyone know if there's anyone at Harley I can get in touch with directly about this? I spent WAY too much money to not have this 100% operational.
Seasoned HDF Member
Joined: Jan 2005
Posts: 5,856
Likes: 2,503
From: Lake Orion, MI
I was riding back from TN - and noticed that every now and then, if was difficult to talk with my wife on the intercom. At the same time, my phone was in the trunk and a call came thru. When I answered, there was a squeel.
Off and on, we found that this went away. So, we stopped at a local dealer who told us there was a boom problem and we had to take it to our dealer for repairs - he did not have the parts in stock.
Got home, told my dealer what he said - and guess what - it was simply the headset. Dealer gave me a new headset and there has not bee a problem since.
My suggestion, try the new headset - and see what happens
Off and on, we found that this went away. So, we stopped at a local dealer who told us there was a boom problem and we had to take it to our dealer for repairs - he did not have the parts in stock.
Got home, told my dealer what he said - and guess what - it was simply the headset. Dealer gave me a new headset and there has not bee a problem since.
My suggestion, try the new headset - and see what happens
Thread Starter
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Tourer
Joined: May 2010
Posts: 312
Likes: 4
I talk with my wife all the time on the intercom with zero issues (other than the occasional loose wire.) It's only phone calls that are the problem. And not every call - just occasionally I will hear ear-splitting static instead of the caller (you can tell that the static is coming in with the voice at the other end.)
Thread Starter
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Tourer
Joined: May 2010
Posts: 312
Likes: 4
I swapped out the cable and experienced the ear-splitting static again today. This time, though, I switched communications to the bike speakers. Still the same problem, so it's definitely the bike, not the headset. Bluetooth music comes across fine, but Siri, sound effects and phone calls are unusable.
When I got home I tried turning off bluetooth on the phone, then back on (while leaving the bike on.) Same problem. Only shutting off the bike for a few minutes fixes it.
I don't know what recourse I have. The dealer service department said they can't duplicate the problem (which I knew would happen since it's intermittent) so they can't do anything. Sucks...
When I got home I tried turning off bluetooth on the phone, then back on (while leaving the bike on.) Same problem. Only shutting off the bike for a few minutes fixes it.
I don't know what recourse I have. The dealer service department said they can't duplicate the problem (which I knew would happen since it's intermittent) so they can't do anything. Sucks...
Road Master
Joined: Oct 2006
Posts: 1,122
Likes: 23
From: Mishawaka,Indiana
Mine has been flawless (on phone anyway) and now after the latest update it is doing the horrible static intermittently. i switched back to 1.18.2 and will see what happens, i bet fixed. Mike
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Thread Starter
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Tourer
Joined: May 2010
Posts: 312
Likes: 4
Mine has been doing it since last year when I was on 1.17. The update to 1.18.3 made no difference. I doubt 1.18.2 will make much difference either. Just to get another data point - is yours happening with an iPhone too? Mine happened with 2 different iPhones.
Cruiser
Joined: Jul 2008
Posts: 165
Likes: 70
From: Northhern Mississippi
I have a 14 FLHTK an experienced the static on some phone calls. I took mine into the dealer twice and they could never duplicate the problem. I am currently on 1.18.3 and still suffer from the issue. I was using an iPhone 4 and I could correct the issue by turning off the phone and rebooting the phone, but after a time (could be days or weeks) the static would come back. I recently changed to an iPhone 6 and have not had the problem but I have only made a few test calls.