I am at my wits end on this. I have had the WHIM and a HD 20S EVO headset working for the last year and a half. Suddenly my headset unit would not charge nor would it turn on. I took it back to the dealer and they under warranty gave me a new HD 20S EVO unit - just the unit itself, no craddle or speakers since there was nothing wrong with mine

It paired to my Boom 6.5 no problem. The unit greets me with hello when I turn it on, it tells me it is paired to the Boom but I do not get any audio in my headset speakers from the bike. I can tune in FM stations using the 20S (not Boom) and hear them fine. I can use the commands to make a call using the Boom but no audio in headset. Been thru the settings but no avail still doesnt work. I unpaired the unit from the Boom and paired it to my phone and I can hear music from my phone just fine.

I have updated the 20S and the WHIM with the latest and greatest downloads from HD still no audio. I got to believe the problem is the bike. I find it hard to believe that my WHIM went bad at the same time the 20S did, besides the WHIM updated just fine to the new firmware (not that that means anything).

Can anyone help?

Haven't watched it myself but might help and/or won't hurt.

Thanks but I watched this too. I am taking the helmet and headset to the dealer this morning to see it I can find another WHIM equiped bike to pair the headset to and see if it works with anothe WHIM. Not buying anothe WHIM if its bad, just going back to corded headset.

make sure the headset is NOT paired to your phone.

Exactly

Do you have the sound directed to your headset instead of the speakers through the HU? Also make sure you turn up the volume on the headset.

Thanks for all the suggestions. I have been using this for one and a half years with no problem. Just replacing the 20S EVO sould have been a simple R&R, and re-pair to the WHIM. All functions work except audio in the headset. I can pair it to my phone and hear music just fine so I know the 20S is good. Yes I have the speakers set to headset. When I pair it to the WHIM (not aired to my Iphone) i can even make a call with voice commands but no audio, chage radio stations using voice commads, etc.. Called party hears me fine. I have plugged in a corded headset with the 20S paired and I get audio in the corded set.

So I removed the WHIM and all is well via corded headset.

So, there are a couple of other things you could try if you haven't already done so. Start with the Sena app on your iPhone and make sure the settings are correct in there. It is possible to have the music or other inputs turned all the way down and still hear other inputs loud and clear. As previously stated, make sure that you pair to the WHIM FIRST. Pair your phone to the bike. If it is working in some modes, my guess is there is something set incorrectly in the app.

wrong thread