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Old Oct 11, 2024 | 03:29 PM
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Question WHIM

Hello.

Harley Dealer installed Harley WHIM into 2023 Road Glide Standard. Also using the recommended Harley FREECOM 2X in helmet. After IPhone and Headset connected to GTS Boom Box system, all functions work well except constant static noise in background (speaker or headset). Dealer replaced the WHIM with another new one but still having same static noise issues. When the headset is connected directly to my phone (not routing through Boom Box), the sound is excellent without any static. The static noise is constant when bike is running or in Accessory mode. Anyone having similar issue or any ideas for a fix. The dealership service department doesn’t know what’s happening and Harley Customer Service just tells me to see the dealership for fix.
 
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Old Oct 11, 2024 | 03:56 PM
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The one they sold you won't work. If you look at the description of it on the HD website you see that it states ---

Designed for use with Skyline OS infotainment systems. Not optimized for WHIM use for models equipped with GT/GTS Radios.

The only bluetooth headset that works properly is one of the SENA style, Harley branded headsets. But, they don't sell them anymore. Try and find a used one. Maybe eBay or Facebook Marketplace.

Good luck.
 
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Old Oct 11, 2024 | 11:15 PM
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Originally Posted by 702
The one they sold you won't work. If you look at the description of it on the HD website you see that it states ---

Designed for use with Skyline OS infotainment systems. Not optimized for WHIM use for models equipped with GT/GTS Radios.

The only bluetooth headset that works properly is one of the SENA style, Harley branded headsets. But, they don't sell them anymore. Try and find a used one. Maybe eBay or Facebook Marketplace.

Good luck.
Thanks much for the info. I’ll look for a set online. The set I bought was recommended by the dealership. I did try the headphones on a 2024 Road Glide CVO which has the WHIM already installed from the factory and they worked fine. Hope I can find the SENA.
Cheers
 
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Old Oct 12, 2024 | 05:23 AM
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The model 50s was the latest and greatest, and if you can find one it's what you'll want.

It's also important to get a Harley branded one, or it will not work in stereo.

Here is an example of one that I found on Facebook Marketplace - https://www.facebook.com/marketplace/item/1203096897675802/
 
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Old Oct 12, 2024 | 05:24 AM
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Originally Posted by 702
The model 50s was the latest and greatest, and if you can find one it's what you'll want.

It's also important to get a Harley branded one, or it will not work in stereo.

Here is an example of one that I found on Facebook Marketplace - https://www.facebook.com/marketplace...3096897675802/
Quoted so the ad shows up
 
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Old Oct 12, 2024 | 01:37 PM
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Originally Posted by GQFlyer
Thanks much for the info. I’ll look for a set online. The set I bought was recommended by the dealership. I did try the headphones on a 2024 Road Glide CVO which has the WHIM already installed from the factory and they worked fine. Hope I can find the SENA.
Cheers
That's because the Road Glide CVO has the Skyline radio installed. I don't believe the Skyline can use the WHIM.

In my opinion, the dealer should have known better - recommending something that would not work with your bike. You should consider asking for a refund.
 

Last edited by cycle7447; Oct 12, 2024 at 01:41 PM.
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Old Oct 12, 2024 | 02:12 PM
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Originally Posted by cycle7447
That's because the Road Glide CVO has the Skyline radio installed. I don't believe the Skyline can use the WHIM.

In my opinion, the dealer should have known better - recommending something that would not work with your bike. You should consider asking for a refund.
It can not. According to dealerships
 

Last edited by smitty901; Oct 12, 2024 at 02:13 PM.
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