Poor Service

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Old Apr 28, 2014 | 08:24 PM
  #1  
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Default Poor Service

I just received my second order from Eastern Performance. The first order was incorrect and had to be returned for a refund. Now I just received my second order and this is also the incorrect items. As a relatively new bike owner, I'm extremely disappointed in Eastern Performance and think I'll need to look elsewhere for my parts.
 

Last edited by banditgrrr; Apr 30, 2014 at 09:28 PM.
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Old Apr 28, 2014 | 08:27 PM
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Sorry, I always got great service from them...
 
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Old Apr 30, 2014 | 09:38 PM
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Thats to bad, make sure you give them a chance to make it right. I have ordered from them several times, never an issue.
 
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Old May 13, 2014 | 09:36 PM
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I loved their service. Plan on buying from them again.
 
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Old May 19, 2014 | 05:02 AM
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Not sure what's going on here. I've ordered many parts from them over the years and never had an issue. They are more than an internet presence. They are a major indy in the D.C. area.
 
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Old May 21, 2014 | 03:23 PM
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no issues for me either - ordered probably for total of 6k with them... and they will give you discount if you "ask" (they'll match anything you can get on the web)
 
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Old May 21, 2014 | 03:35 PM
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i buy from them never had a problem.
 
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Old May 21, 2014 | 04:19 PM
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I've never had a bad experience with Eastern Performance ... actually they are one of the best out there ... and generally super speedy shipping too
 
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Old May 22, 2014 | 08:16 AM
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Please contact us so that we can see what the issue is with this order and we can have it corrected for you. Customer service is our number one priority and we would like to see what we can do to help you out with this order. Please contact me at 410-451-5181 ext 203 or send me a private message.
 
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Old May 22, 2014 | 11:42 AM
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Originally Posted by EasternPC_Forum
Please contact us so that we can see what the issue is with this order and we can have it corrected for you. Customer service is our number one priority and we would like to see what we can do to help you out with this order. Please contact me at 410-451-5181 ext 203 or send me a private message.
I think EPC should make that sweet sounding young lady I talk to when I call to order parts our full time forum go to . . . . .
 
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