I buy mine from the dealer and have never had a issue. There is a reason a mobile home is cheaper than a house.

 

So anyway after all is said and done where does all this stand?
Good news?

 

Unfortunately.. no. I’m not able to comment on this situation any further but I would like everyone to know this is simply a terrible company to deal with.

I can tell you that they denied the claim strictly on a “strong feeling” even though it contradicted the inspectors report. They’re just sticking to their guns about that “feeling”.

 

Good luck with this mess and I hope it works out for you. I bought extended warranty last year for my 2017 RGU. I investigated a number of companies including ESP and after doing my research and after recalling my experience with HD extended warranty I bought the HD extended warranty. I realize HD's extended warranty is just an insurance company selling a warranty through HD. However the times I've used it I've never had a problem. I've used it twice while traveling and was really impressed by the dealers that helped me and was thankful I had the Hd Extended warranty. I hope Jim Palmer address your issue here on the forum.
Bill

 

I’m about ready to renew my warranty with Jim P and I would certainly like to see some sort of explanation or I may have to rethink this.

 

Sounds like you've lawyered up. Good.

I think you have a good chance of prevailing. There is case law in some states (don't know about Wisconsin specifically) that establishes that the warranty company has to provide actual evidence of abuse in order to deny a claim in those grounds. Given that sometimes things just break for no apparent reason, the fact that it did break, in and if itself, is not evidence of abuse. What's more, the burden of proof is on them, not you. You don't have to prove non-abuse.

Its a huge PITA to have to go through all this. Hope you get it sorted soon.

 

This. Then take your bike to an indie that has a decent reputation in your area.

 

Why should he cancel the ESP for a partial refund instead of demanding the coverage he paid for?

 

Curious - if he would have purchased the Harley Extended Service Plan do you think this would have been covered... and without all of the back and forth bs?

thanks.

 

Fingers crossed - hope things work out for you!