stay away from Palm beach Harley service
Thread Starter
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Novice
Joined: May 2018
Posts: 24
Likes: 4
From: west palm beach ,fl
stay away from Palm beach Harley service
Scammer's " Rich "" the manager " in service department , They told me my Brakes are violently shaking the front of the bike because I put after market bar's on the bike 
" crazy i no "" , then they said they put a brand new tire and rotor's on my bike " it was a take off from another bike " and the bike still shook like crazy when using the front brake over 50 mph " They wanted me to pay 6 + hours labor to take of aftermarket bars , " I said no way and took my bike " Now I bring to another Harley dealer 2 hours away and they say it's the rotor's from the get go, so they replace under warranty and guess what , the front brakes dont shake the bike anymore , The worst part of this is that all Palm Beach Harley wanted to do is make $$$ off me when it was covered under warranty that they didn't want to go threw
" crazy i no "" , then they said they put a brand new tire and rotor's on my bike " it was a take off from another bike " and the bike still shook like crazy when using the front brake over 50 mph " They wanted me to pay 6 + hours labor to take of aftermarket bars , " I said no way and took my bike " Now I bring to another Harley dealer 2 hours away and they say it's the rotor's from the get go, so they replace under warranty and guess what , the front brakes dont shake the bike anymore , The worst part of this is that all Palm Beach Harley wanted to do is make $$$ off me when it was covered under warranty that they didn't want to go threw
Thread Starter
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Novice
Joined: May 2018
Posts: 24
Likes: 4
From: west palm beach ,fl
Very nice and clean place , both the sale's and the part's guy's and girl's are great , It's just the service department is where I got screwed
Thread Starter
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Novice
Joined: May 2018
Posts: 24
Likes: 4
From: west palm beach ,fl
The where being greedy and like you said lost me as a long term customer
Supporter
Joined: Oct 2009
Posts: 2,056
Likes: 248
From: Milton Mills NH
I would do the owner a favor, inform him of your issue. He needs to know his service manager is costing him money and customers.
Be nice, explain you were forced to drive/ride two hrs to get your complaint taken care of.
Be nice, explain you were forced to drive/ride two hrs to get your complaint taken care of.
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Joined: Jan 2012
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From: Upstate N.Y.-Rochester Area
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Road Master
Joined: Jan 2017
Posts: 1,129
Likes: 505
From: Illinois
We have a new Farm & Fleet store near my house that is awesome, except for their service department. The manager there is bringing down the business big time. I went to their website to post about my bad service review (tire and battery purchase) and found almost a hundred bad reviews just on the service department alone. How the heck does a family owned business allow someone like that to work there?
I guess that bad managers and service people exist in all types of businesses.
I guess that bad managers and service people exist in all types of businesses.
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From: SF Bay area
If it makes you feel any better...
I took my Limited in for warranty work, told them the rear brake shuddered so hard it shook the windshield.
They tightened the windshield.
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I took my Limited in for warranty work, told them the rear brake shuddered so hard it shook the windshield.
They tightened the windshield.
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For ROCKOUT information & purchasing please click HERE For all Twin Cams and Evo Big Twins & Sportsters
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NO, they DON'T all do that!
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Also on amazon.com...
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