apes cable problem
Grand HDF Member
Joined: May 2008
Posts: 4,624
Likes: 188
From: Newcastle, Ca.
talked to burly,told them of my problem,they wanted me to take the cable off,send it to them,they will inspect it and send me a new one,,or buy a new cable,send them the old one and they will refund the money,,the sales guy told me they never had any problems,i mentioned the hd forumn and he changed his story to ,,oh,we did on the early cable runs,,,lol,,cheap cables,nothing but trouble,,going to step up soon with a nicer set,,
Tourer
Joined: Jun 2008
Posts: 493
Likes: 6
From: Colorado
Yeah thats probably a customer service rep that has no clue about the product and is looking it up while speaking with the customer. It's amusing that once you mention a known problem, they start to back track and get caught with their foot in their mouth. To me it seems like a bad way to handle it, if they know there is a problem, they should be sending the new one out before you pull the old one. You can definitely tell the difference of customer service people that ride and the ones that don't. Nobody wants to pull their bike apart and have it disabled while waiting for a new part.
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