Hog Tunes problem
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Intermediate
Joined: May 2005
Posts: 25
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From:
Hog Tunes problem
Hi gang. About a week ago I was listening to a CD and all of a sudden the volumen went from normal to something that sounds like an old a.m. radio (all treble no bass.. low volume)
This weekend I double checked the connections to my hog tunes speakers. They were secure. For grins and giggles I plugged in one of my stock speakers (glad i kept them around) and the volume worked fine. I have replaced both with the stock set and the volume is back to sounding good (as good as stock can be).
Anyone have this issue in the past? I will be calling hog tunes today.
This weekend I double checked the connections to my hog tunes speakers. They were secure. For grins and giggles I plugged in one of my stock speakers (glad i kept them around) and the volume worked fine. I have replaced both with the stock set and the volume is back to sounding good (as good as stock can be).
Anyone have this issue in the past? I will be calling hog tunes today.
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Intermediate
Joined: May 2005
Posts: 25
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RE: Hog Tunes problem
I thought it would be good to post the quick and positive response I got from Hog tunes.
""Shawn
Sorry this happenned
We did have an issue with the production run your speakers were in. The issue showed up by far on Screamin Eagle bikes which use a higher power radio, but it did show up on a few "normal" bikes as well. We have this completely resolved now, and I will send a no charge replacement set to you right away
Can you please confirm your ship to address??
Once I have that confirmation, your speakers will leave that day or first thing next morning.
Since the speakers you will get have the issue resolved--please change BOTH speakers, and discard the ones you have.
I hope you can see we are good people to deal with and are anxious to get any similar issues resolved should they arise. The current production run has had ZERO failure, so I am sure this will not be a problem again.
Hope to hear from you soon
PEZ"
i can't really ask for more than that.
""Shawn
Sorry this happenned
We did have an issue with the production run your speakers were in. The issue showed up by far on Screamin Eagle bikes which use a higher power radio, but it did show up on a few "normal" bikes as well. We have this completely resolved now, and I will send a no charge replacement set to you right away
Can you please confirm your ship to address??
Once I have that confirmation, your speakers will leave that day or first thing next morning.
Since the speakers you will get have the issue resolved--please change BOTH speakers, and discard the ones you have.
I hope you can see we are good people to deal with and are anxious to get any similar issues resolved should they arise. The current production run has had ZERO failure, so I am sure this will not be a problem again.
Hope to hear from you soon
PEZ"
i can't really ask for more than that.
Road Master
Joined: Feb 2005
Posts: 978
Likes: 1
From:
RE: Hog Tunes problem
My right front did the same thing...was probaboly the same run Pez mentioned. Anyway, I emailed him and told him I was about to be on a road trip...he had a guy in FL FedEx me a replacement....and guess what? TWO arrived!
Pez is a straight shooter and all around good guy...and the speakers are THE HD replacements.
Gotta love an honest merchant and honest service. Good all over ya, Pez!!!
Pez is a straight shooter and all around good guy...and the speakers are THE HD replacements.
Gotta love an honest merchant and honest service. Good all over ya, Pez!!!
Seasoned HDF Member
Joined: Dec 2004
Posts: 8,978
Likes: 34
From: Cedar Point, NC
RE: Hog Tunes problem
I had the same thing, sent an email, went on a trip, four days later they were here when I got home. Didn't even want the old ones back.
(Not sure of how I feel about him calling my bike NORMAL though!
)
Pez WILL take care of you.
Mac
(Not sure of how I feel about him calling my bike NORMAL though!
)Pez WILL take care of you.
Mac
Thread Starter
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Intermediate
Joined: May 2005
Posts: 25
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From:
RE: Hog Tunes problem
I first learned about Hog tunes from the the good people on this forum. I knew with all the positive comments about the company and the product itself that i would be dealing with a good company. i received anoher email from PEZ tonight telling me the replacements are shipping fed ex tomorrow. quick repsonse and no troubles.. all companies should take a look at how hogtunes does business.
ONly thing that sucks geting that shark nose back on after taking it off to get at the speakers
ONly thing that sucks geting that shark nose back on after taking it off to get at the speakers
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Road Captain
Joined: May 2005
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RE: Hog Tunes problem
I know where I'll be buying speakers for my next bike. This is how service is supposed to be. Hats (helmets?) off to HogTunes...
Kurt
Kurt
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Advanced
Joined: Mar 2005
Posts: 72
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From:
RE: Hog Tunes problem
Had the same problem on my electra glide classic and the same great service was given to me by Pez at hogtunes !!! Again i tell everyone that i ride with what great product this is and the FANTASTIC customer service.
[8D]HOGTUNES[8D] THE BEST $100.00 YOU WILL EVER SPEND !!!!!!!
[8D]HOGTUNES[8D] THE BEST $100.00 YOU WILL EVER SPEND !!!!!!!
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Joined: Aug 2005
Posts: 92
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RE: Hog Tunes problem
Soo glad for PEZ and his quick service. I hope I don't some of the bad run. PEZ, if you are reading, is there a way we can tell? Are there serial numbers we need to look out for?
Thanks
Chaplain Wayne
Thanks
Chaplain Wayne