Map Update failure
Thread Starter
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6th Gear
Joined: Jan 2023
Posts: 14
Likes: 7
From: Madison, AL
Map Update failure
I am trying to update my Harley Nav's maps. I have a 2020 Ultra Limited. I've downloaded the Naviextras Toolbox oton my PC and onto a laptop. I followed the instructions to create a fingerprint file from my bike onto a flash drive, which was done successfully. BUT... NaviExtras won't recognize the flash drive. I've tried it on two different FAT 32 flashdrives, and tried both flash drives in both computers in multiple USB ports on each computer. Every time, Naviextrasa says "no device recognized." I have rebooted. I have confirmed the fingerprint file is on the flashdrive. I have done everything the NaviExtras site says to do to solve the issue, with no luck. And this same computer and flash drive successfully update my 2015 CVO back in the spring of 2020.
Both devices are Windows 11 (in 2020 the PC was Windows 10), but NaviExtras says that's not a problem.
Does anyone know what's going on, and better yet... how to fix it??? HELP!
Thanks in advance!
Both devices are Windows 11 (in 2020 the PC was Windows 10), but NaviExtras says that's not a problem.
Does anyone know what's going on, and better yet... how to fix it??? HELP!
Thanks in advance!
Last edited by TheOtherBob; Aug 21, 2025 at 07:09 PM.
Seasoned HDF Member
Joined: Apr 2015
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Road Warrior
Joined: Feb 2017
Posts: 1,525
Likes: 646
From: Saint Charles, Missouri
Do you have the black Toolbox showing on the screen? If so, you have to use the erase cache button on the tool box to get it to show the current options of maps for you. It is NOT a consumer friendly piece of software.
Thread Starter
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6th Gear
Joined: Jan 2023
Posts: 14
Likes: 7
From: Madison, AL
It doesn't even get that far. No black tool box. It refuses to recognize the flash stick. Two computers. Two flash drives. Two usb ports per computer. The software refuses to recognize either flash stick on either port on either computer.
Seasoned HDF Member
Joined: Jan 2005
Posts: 5,857
Likes: 2,506
From: Lake Orion, MI
Try this - take the 32 flash drive, put it in your computer and reformat it.
Then, take it to the bike to upload the fingerprint.
Thread Starter
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6th Gear
Joined: Jan 2023
Posts: 14
Likes: 7
From: Madison, AL
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Seasoned HDF Member
Joined: Jan 2005
Posts: 5,857
Likes: 2,506
From: Lake Orion, MI
Did the flash drive reformat? And, did the bike get the fingerprint?
If I remember, when I did mine - I had to page down and make sure all of the particular boxes were clicked. Or, in some cases, had to click OK
If I remember, when I did mine - I had to page down and make sure all of the particular boxes were clicked. Or, in some cases, had to click OK
Last edited by cycle7447; Aug 25, 2025 at 04:44 PM.
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Thread Starter
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6th Gear
Joined: Jan 2023
Posts: 14
Likes: 7
From: Madison, AL
Both the drive reformatting and fingerprint file creation were completed successfully.
What's most annoying about this is, I originally used the same drive and same computer as the last time I successfully updated my maps. What changed?
What's most annoying about this is, I originally used the same drive and same computer as the last time I successfully updated my maps. What changed?