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Happy with mine. The tech came out and chatted to me about my transmission concern (finding neutral), before he test rode it. Agreed it was stickier than normal and agreed a course of action (log the issue and monitor it). He was in the bay nearest the showroom window. I could see him go over the bike thoroughly. All oils replaced and levels fine. Bars were slightly out, which he corrected. 2.5hrs in the bay + test ride, 3hrs in total. £315, after a £50 voucher, that's about $400.
At 1k, I changed all the fluids and filter myself. That part is super simple. For the rest, I took it to the dealer to do all the critical checks that I either didn't have the knowledge or tools to do. I told them I'd wait and then watched thru the garage doors or the service entrance door depending on where I sat. They did go over the bike front to back and I did witness them checking the neck bearing torque and belt. Hell, they even double checked all the fluids even though I told them I'd already done that part. Only cost me $150 and a couple hours of time.
I have found that they want you to leave the bike to get the service done for a good reason, they don't want you to know how little time they actually spend doing it. For the 1K you would assume that they would go over all of the critical fasteners, and do an inspection to make sure that everything is the way it should be when leaving the factory! They don't, they do what they have to do as quickly as they can, including working on several bikes at the same time. I ad a brake line routed outside of its retainer ring, and I figured they would correct it during the service, they didn't. They will spend maybe 50 minutes doing the service, and charge you as if they worked on it for hours!! Do your own routine maintenance, including the 1K service, it's not rocket science!
Just had my 1K service done. When I got the bike back, the clutch engaged far out than when I had it before (used to engage half way out and now engages 3/4 of the way out). I like having little more room in the friction zone.. so I called back and the service advisor (not the tech) said "yeah I think your bike has hydraulic clutch so the adjustment is in the basket itself.. so I think the tech adjusted it to the specs". I didn't know Softail had hydraulic clutch, thought it was just touring so I asked "oh I didn't know softail had hydraulic..." and he said "oh yea.... well at least I think so....."
I have found that they want you to leave the bike to get the service done for a good reason, they don't want you to know how little time they actually spend doing it.
Yeah..right...that`s also why they have waiting areas, and the service department usually has glass so that you can see inside the service area.
I'm not surprised, I just spent $1600 having accessories added to my new Sport Glide and they didn't finish the job very well. The Thrashin floor boards have and allen set screw on the bottom (it fell out - ordered new one - can't drive the bike), they didn't tighten the shifter side and I had to drive home 20 miles with the floor board flopping around and the set screw fell out, They new windshield was flopping around - when I got home I pulled on it and it came out - the mounting tab had been broken off? They left both new had grips/controls loose - pretty dangerous? I changed the handlebars to the Low Rider S and paid a lot of money for the extended brake and clutch cable (and you don't need for 4 inch risers - video on youtube), when I went to pick up my original parts Saturday, they were un-opened in the bag??? I'll find another dealer, hopefully they don't all have such bad mechanics? You'd think since I bought the bike there and most of the parts from them that this would be worth something, but I found just the opposite!
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Slideshow: The bar-and-shield logo shows up on far more than motorcycles, some of the company's most unexpected products have nothing to do with riding.
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Slideshow: A standard cruiser becomes an intricate metal canvas in the hands of a Swiss custom house known for pushing Harley-Davidson platforms far beyond their factory brief.
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