Could advance tracks on usb until dealer replaced left hand module due to bad clutch sensor. Now I can’t change tracks on usb, nether forward nor back work. Perhaps dealer update software or missed a connection?
(I found thread that says tuner has to be in seek vs scan mode for this to work, but someone said their’s still doesn’t work, and I doubt the dealer would’ve changed a setting.)
I would try the seek/scan change first. It's easy and costs nothing but 30 seconds of time. If it doesn't fix it, bring it back to the installing dealer.
It happened to me where it just randomly stopped being able to advance through the songs and I had to change the USB Drive to get it to work. Just my experience
I had this same exact issue when I swapped out the left hand controller for a lighted one. Had to reset the radio to factory default to get it to work again. Went through it twice.