Massive audio
Cruiser
Joined: Oct 2019
Posts: 103
Likes: 3
From: Palm beach
This is where I sit with my order with massive. I received two emails one from Sofia from massive asking if I wanted to proceed with the order that they have been checking on it with Amazon. And if I want to wait an additional 7more days they would refund me 30%.
Second email was this morning from USPS tracking saying they just received my order and it would be here by tonight. I just wanted to keep you guys informed on how customer service has been. Which at this point I dont think it's been horrible but Its not like dealing with crutchfield or anything.
I yet to figure out if I even wanna keep this thing or not. And then if I do want to send it back. Will they make me pay for shipping on my dime? I'll keep you updated.
Second email was this morning from USPS tracking saying they just received my order and it would be here by tonight. I just wanted to keep you guys informed on how customer service has been. Which at this point I dont think it's been horrible but Its not like dealing with crutchfield or anything.
I yet to figure out if I even wanna keep this thing or not. And then if I do want to send it back. Will they make me pay for shipping on my dime? I'll keep you updated.
Tourer
Joined: Dec 2009
Posts: 475
Likes: 51
I think it's a China thing more than anything but this last batch of "Holiday Special" amps that Massive sold at half price are coming in quite a bit under spec. And Massive Tech Sup is playing dumb.
Same deal does with others. I stopped buying the NVX Chinese stuff as well. One amp is above spec and the next 3 are dirty as hell.
Just depends on what day of the week these sweat shops decide to implement quality control. Or whether the Brand owners force quality control standards that are expected.
As u can tell, I'm way cold on China for many many many reasons. Test all that Chinese shix immediately after coming out of the box and send that shix back if it's not within a reasonable margins of advertised spec ASAP. And hopefully this group does a very good job vetting these products and sharing QC info day in and out.
So the million dollar question is what companies deliver a consistent product and what ones don't?
T
Same deal does with others. I stopped buying the NVX Chinese stuff as well. One amp is above spec and the next 3 are dirty as hell.
Just depends on what day of the week these sweat shops decide to implement quality control. Or whether the Brand owners force quality control standards that are expected.
As u can tell, I'm way cold on China for many many many reasons. Test all that Chinese shix immediately after coming out of the box and send that shix back if it's not within a reasonable margins of advertised spec ASAP. And hopefully this group does a very good job vetting these products and sharing QC info day in and out.
So the million dollar question is what companies deliver a consistent product and what ones don't?
T
somewhere else its good.
I can tell ya the the most scary amps now are the ones built in Brazil. They make tons of power but because of the unregulated
power supply they are more supsetable to catching fire. I'd personally rather have cutting off than burning my bike down.
I think its tough to say what companies deliver what. Mmats...a crowd favorite over the last few years have flooded the bike market with
stuff from China. From those PAXXX speakers that you all love to their mini amps. All China.
The great thing about this industry you can always choose with your wallet.
Last edited by SOFTPETER; Feb 15, 2020 at 07:44 AM.
Ultimate HDF Member
Joined: Mar 2015
Posts: 6,446
Likes: 873
From: TEXAS
Originally Posted by SOFTPETER
I feel ya. If its a personal thing I get it but realize just because its built in china doesn't mean its crap and just because its built
somewhere else its good.
I can tell ya the the most scary amps now are the ones built in Brazil. They make tons of power but because of the unregulated
power supply they are more supsetable to catching fire. I'd personally rather have cutting off than burning my bike down.
I think its tough to say what companies deliver what. Mmats...a crowd favorite over the last few years have flooded the bike market with
stuff from China. From those PAXXX speakers that you all love to their mini amps. All China.
The great thing about this industry you can always choose with your wallet.
somewhere else its good.
I can tell ya the the most scary amps now are the ones built in Brazil. They make tons of power but because of the unregulated
power supply they are more supsetable to catching fire. I'd personally rather have cutting off than burning my bike down.
I think its tough to say what companies deliver what. Mmats...a crowd favorite over the last few years have flooded the bike market with
stuff from China. From those PAXXX speakers that you all love to their mini amps. All China.
The great thing about this industry you can always choose with your wallet.
On the flip side I also agree there are indeed some amazing products that are not built in China shix hole sweat shops but that quality absolutely comes with a hefty price tag. Worth it for some but not for others.
Lots of garbage on the market so it's essentially about doing ur own QC and sending that shix back if it falls short.
T
Last edited by Tailwind; Feb 15, 2020 at 05:29 PM.
Tourer
Joined: Dec 2009
Posts: 475
Likes: 51
I agree bro, the second fasset has to do with how they deal with their dealers and end users.
I like certain brands due to the fact they have a no questions asked defective exchanges.
Other brands make you jump thru hoops. Other brands are ********.
I look at it from all angles.
I like certain brands due to the fact they have a no questions asked defective exchanges.
Other brands make you jump thru hoops. Other brands are ********.
I look at it from all angles.
Stellar HDF Member
Joined: Aug 2014
Posts: 2,847
Likes: 574
From: Lockport Illinois
Massive amp testing BLX4
14.3 vdc
1k test tone generated via Audio control DM-RTA
4 OHM load bank
Average output of 3 amps
Stereo 18.6 VAC
(Lowest reading 18.3 Highest 18.9)
Bridged 31.7 VAC
(Lowest 31.2 highest 32.0)
14.3 vdc
1k test tone generated via Audio control DM-RTA
4 OHM load bank
Average output of 3 amps
Stereo 18.6 VAC
(Lowest reading 18.3 Highest 18.9)
Bridged 31.7 VAC
(Lowest 31.2 highest 32.0)
Ultimate HDF Member
Joined: Mar 2015
Posts: 6,446
Likes: 873
From: TEXAS
Man that's garbage!!! Even with the 5% that the SMD uses as a buffer, it's not even in the ball park.
Have u talked to any of their "tech support" folks?
Please post that info up on Amazon, Crutch or any other of these type of big brick shops.
Thanks for testing!!! Hope everyone starts doing the same w all these China products.
T
Have u talked to any of their "tech support" folks?
Please post that info up on Amazon, Crutch or any other of these type of big brick shops.
Thanks for testing!!! Hope everyone starts doing the same w all these China products.
T
Last edited by Tailwind; Feb 16, 2020 at 10:53 PM.
Cruiser
Joined: Oct 2019
Posts: 103
Likes: 3
From: Palm beach
Man that's garbage!!! Even with the 5% that the SMD uses as a buffer, it's not even in the ball park.
Have u talked to any of their "tech support" folks?
Please post that info up on Amazon, Crutch or any other of these type of big brick shops.
Thanks for testing!!! Hope everyone starts doing the same w all these China products.
T
Have u talked to any of their "tech support" folks?
Please post that info up on Amazon, Crutch or any other of these type of big brick shops.
Thanks for testing!!! Hope everyone starts doing the same w all these China products.
T
I'm going to find out how the refund policy is to day because I'm sending my two back both have never been used. One hasn't even been out the box.. Pray for me.
Stellar HDF Member
Joined: Aug 2014
Posts: 2,847
Likes: 574
From: Lockport Illinois
I did talk to tech support last Friday and the conversation became very heated to the point that the wife heard me in the driveway when she came home.
The guy I was talking to wanted PROOF that their products were not putting out the rated advertised power as he didnt beleive the numbers I was getting and said that they were to low. Then to prove him wrong I told him I would retest the amps on hand to prove that they are selling sub standard equipment.
After I get a return email or phone call I will post what they are going to do to correct this issue along with contact information I have for massive.
The guy I was talking to wanted PROOF that their products were not putting out the rated advertised power as he didnt beleive the numbers I was getting and said that they were to low. Then to prove him wrong I told him I would retest the amps on hand to prove that they are selling sub standard equipment.
After I get a return email or phone call I will post what they are going to do to correct this issue along with contact information I have for massive.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
Jason Momoa Is Turning Classic Harleys Into PHEVs
Verdad Gallardo
Harley-Davidson Fat Boy Becomes a Dark, Decepticon-Inspired Custom
Verdad Gallardo
6 Weirdest Harley-Davidsons Ever Sold to the Public
Verdad Gallardo
7 Times Harley-Davidson Chucked Tradition Out the Window
Verdad Gallardo
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Ultimate HDF Member
Joined: Mar 2015
Posts: 6,446
Likes: 873
From: TEXAS
Originally Posted by Babyboy
I did talk to tech support last Friday and the conversation became very heated to the point that the wife heard me in the driveway when she came home.
The guy I was talking to wanted PROOF that their products were not putting out the rated advertised power as he didnt beleive the numbers I was getting and said that they were to low. Then to prove him wrong I told him I would retest the amps on hand to prove that they are selling sub standard equipment.
After I get a return email or phone call I will post what they are going to do to correct this issue along with contact information I have for massive.
The guy I was talking to wanted PROOF that their products were not putting out the rated advertised power as he didnt beleive the numbers I was getting and said that they were to low. Then to prove him wrong I told him I would retest the amps on hand to prove that they are selling sub standard equipment.
After I get a return email or phone call I will post what they are going to do to correct this issue along with contact information I have for massive.
T
Stellar HDF Member
Joined: Jul 2016
Posts: 2,225
Likes: 674
From: Andover, MN
I emailed the same dude Rob has been talking to, last night. I gave him my unprofessional DD1 and multimeter results, along with my order number from December.
My results after 3 different attempts:
--bike running and battery at 14.3V
--Sony HU set at 40/50 at 2V output. DD1 showed distortion at 49/50 on my HU.
--cleanest I got was 24V and 48.7V bridged. I should be around 28V and 56V.
My results after 3 different attempts:
--bike running and battery at 14.3V
--Sony HU set at 40/50 at 2V output. DD1 showed distortion at 49/50 on my HU.
--cleanest I got was 24V and 48.7V bridged. I should be around 28V and 56V.