Sena 50s headset problem
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Club Member
Joined: Apr 2014
Posts: 156
Likes: 60
From: nc
Sena 50s headset problem
Have a whim along with the 50s headsets on wife and my helmets problem is I can hear her but she can’t hear me changed unit from to hers now she can hear me but I can’t hear her it’s in the unit any ideas on how to fix this Thanks in advance for all replies
Seasoned HDF Member
Joined: Jan 2005
Posts: 5,857
Likes: 2,506
From: Lake Orion, MI
OK, let me try to help. First, is this a new problem - did it work in the past or did something just happen.
Let's start with something simple. On your unit - she can hear you. So, this sounds like you are transmitting. Have her talk to you - and while doing so, turn your vol up. See if you can hear her.
If that does not work, while you are talking to her, you turn your vol up.
Hope this works.
Club Member
Joined: Jun 2024
Posts: 413
Likes: 599
From: Florida
Hey n Howdy.
My
Check to ensure both units have the same firmware version.
Alternatively, you could go through the factory reset dance.
Take the extra step an press the reset button (in the small hole on the back side of the unit) to complete the unit reset.
Pug the unit in and update the firmware as needed.
Finger crossed that it fixed it.
My
Check to ensure both units have the same firmware version.
Our group ran into a problem where some units start having trouble communicating and/or connecting to the mesh. It turned out that an the newer software version made the units unable to connect/communicate with the units running an older software version.
Alternatively, you could go through the factory reset dance.
- Initiate reset: Press and hold the Phone button for 10 seconds. You will hear "factory reset" and the LED will turn solid red.
- Confirm reset: Within 5 seconds of hearing "factory reset", press the Jog Dial once to confirm.
- Completion: The headset will reset to factory defaults, and you will hear "Headset reset, good bye" before the unit automatically shuts off.
Take the extra step an press the reset button (in the small hole on the back side of the unit) to complete the unit reset.
Pug the unit in and update the firmware as needed.
Finger crossed that it fixed it.
Last edited by JimRunningLizard; Aug 5, 2025 at 07:17 AM.
Road Captain
Joined: Oct 2012
Posts: 529
Likes: 174
From: New Jersey
New Firmware changes Mesh to 3.0. Older models are Mesh 2.0 are not compatible. You can turn off 3.0 in the Sena App if you need to and it will go back to 2.0.
H-D Sena’s are 2.0 and cannot be updated to 3.0.
H-D Sena’s are 2.0 and cannot be updated to 3.0.
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