Zumo 665
Zumo 665
Purchased and installed a Road Tech Zumo 665 and installed it on my 05 Ultra Classic. Activated the XM with no problems but cannot get the Nav Weather activated. XM keeps saying they need another id number but the number on the antenna is the same as the number that shows as the id on the radio. Anyone else had a problem activating any of the Nav features?
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Joined: Nov 2007
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From: East of the Sun, West of the Moon
I had the same problem as well when I activated mine a year or so ago. I got frustrated and wound up disconnecting from them and called back later in the day when I had time and this time, the same number I used previously they were able to activate successfully.
Finally got someone at XM to look into my issue. After taking the faring apart twice to double, double check the numbers on the antenna the support guy said they should be able to activate the Nav features but did not know why it was not working. Problem has been pushed up stream to the engineering folks. We'll see what they say
After several e-mails to Garmin and phone calls to XM and Garmin my unit now has Nav Weather activated. Took the lady at XM about 3 minutes to activate and about 4 minutes for the signal to hit the unit. The key to getting Nav weather/Traffic activated on your unit is to get in touch with 2nd tier support with XM. When you call XM and the support person answers just tell them you want to be connected to 2nd Tier Support and that should solve the issue. 2nd Tier Support was very knowledgable and helpful and took care of my problem. hope this helps. (Garmin support, e-mail, was helpful also, telling me to ask for 2nd tier)
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