Directcycleparts.com Vendor ALERT
parts
Hello, again I apologize for any inconvenience. I am not sure what you mean by ignored. You sent a message on Sunday and again on Monday morning. You then called us before we got to respond to you. Since we spoke to you on the phone we didn't write you an email back. Then you sent a second email later Monday which we didn't get to until today. Again, we have not responded to that one, because we have been communicating on here.
I apologize we didn't email you back, and that it upset you. After we speak to someone on the phone, we generally do not reply to an earlier email regarding the same information.
Your parts are due for delivery tomorrow. We are saddened that it took 7 business days to get to you. That is longer than the usual time frame we like to see, but that is why we have the notice on that particular part on our website at the moment. Again, We will let our FedEx & UPS reps know their service has fallen short.
If you have any other concerns or questions, please let us know. You can call or email any time.
Thank you,
I apologize we didn't email you back, and that it upset you. After we speak to someone on the phone, we generally do not reply to an earlier email regarding the same information.
Your parts are due for delivery tomorrow. We are saddened that it took 7 business days to get to you. That is longer than the usual time frame we like to see, but that is why we have the notice on that particular part on our website at the moment. Again, We will let our FedEx & UPS reps know their service has fallen short.
If you have any other concerns or questions, please let us know. You can call or email any time.
Thank you,
Grand HDF Member
Joined: Oct 2012
Posts: 3,758
Likes: 196
From: Boise, ID
and now it sounds like they DID get ahold of you, maybe not 3 times in 1 day like you want.
Like I said earlier if you did not pay for express shipping you can't really complain about non having express shipping.
You do need to understand English and what the word ESTIMATED means...as in estimated date of delivery.
So maybe quit whining.
Last edited by BigDogIdaho; Mar 10, 2015 at 10:36 PM.
Elite HDF Member
Joined: Jul 2011
Posts: 4,046
Likes: 398
From: sugar land, gulf coast, tx
I've been in sales almost 50 years now, and believe that you, as a customer, are being a little overly dramatic on this forum. I sell, among many other things, kitchen appliances, and the weather problems have kept many of those products on back order, too. So far, my customers have understood that the out of stock situation is out of my control, and have appreciated my honesty, most ordering now, and waiting for delivery when available in the next few weeks .
Perhaps you should have tried to understand directparts problems, too, and not taken it as a personal afront. Looks like they are taking special care of you and in today's business world, you should consider yourself LUCKY. Just sayin' tp dd50
Perhaps you should have tried to understand directparts problems, too, and not taken it as a personal afront. Looks like they are taking special care of you and in today's business world, you should consider yourself LUCKY. Just sayin' tp dd50
Road Master
Joined: Jun 2013
Posts: 1,181
Likes: 98
From: north of the south pole
I've been in sales almost 50 years now, and believe that you, as a customer, are being a little overly dramatic on this forum. I sell, among many other things, kitchen appliances, and the weather problems have kept many of those products on back order, too. So far, my customers have understood that the out of stock situation is out of my control, and have appreciated my honesty, most ordering now, and waiting for delivery when available in the next few weeks .
Perhaps you should have tried to understand directparts problems, too, and not taken it as a personal afront. Looks like they are taking special care of you and in today's business world, you should consider yourself LUCKY. Just sayin' tp dd50
Perhaps you should have tried to understand directparts problems, too, and not taken it as a personal afront. Looks like they are taking special care of you and in today's business world, you should consider yourself LUCKY. Just sayin' tp dd50
Cruiser
Joined: Mar 2014
Posts: 138
Likes: 2
From: Tennessee
I know right?!?!?! I had quite a few parts delayed during these recent snow/ice storms. I sure didn't blow up on the forums about it. DirectCycleParts chimed in 3 times over this single order, they have just moved up a few notches in my book.
Seasoned HDF Member
Joined: Sep 2009
Posts: 25,307
Likes: 2,443
From: Eastern NE
Bought my XL1200S Bassani RR 2-1 exhaust from them last year and I had excellent customer service. Yes my exhaust was back-ordered, but they kept me informed and worked direct w/Bassani to get me the black end-cap which normally isn't stock & at added cost. Sorry to hear you're having problems, but you know the saying..."one bad apple doesn't spoil the lot..." Give them a chance to work it out...IMO.
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