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I bought a 05 Road Glide a couple of months ago, and discovered I have a fouled plug and big oil consumption problem.
I talked to the dealer today, they are aware of the problem, but will not fix it under warranty.
It doesn't look too difficult to get the heads off, get a Service Manual M Deluxe, it details the procedure step by step and warns you of potential problems.
I agree that you take your chances when buying a used bike. I just wasn't expecting to rebuild the whole top-end after 4500 miles. I still love the bike and the people who ride them. But what a poor way to start out with your first Harley...and HD's attitude was "sorry, nothing we can do"
Would you expect them to repair a 6 yo bike? for free? it was up to the first owner to complain that it was using oil and it would have been repaired. Now if you bought a tv and hardley ever used it and it craped out 6 years later would you want it fixed for free?
Sorry but I have a hard time when people blame a company years down the road for a problem that developed. Anything you buy thats old and very rarly used and you start using it a lot will develop issues. It happens all the time, lack of use is not a good thing with anything. fix it and ride it or sell it and buy a new one. Its not all that hard to repair, its not rocket science, they are pretty simple
I had the same problem with my “used” 2005 Heritage Classic with 11,000 miles last year. I took the bike to the dealer (where the bike had been bought new) and they said, "sorry, too late”. I then went to the other dealer in town and they were nice and concerned. After working with HD they agreed to replace the seals, rings, and all gaskets needed to do the job if I would cover the labor they would cover the parts. I know I got the big end of that bill, but it sure was nice to have someone say they would try and help and then come through with something. Oh, it was Thunder Tower in Columbia, SC that did the work. Thank you Mike(service manager) and Thunder Tower for standing up for what was right !
I understand your point, B and C, but these are clearly defective parts that the company knew about. I should be punished for buying a low mileage bike? Harley knows which bikes are affected and should have done a recall.
If it was a safety issue, there would be no expiration date.
I understand your point, B and C, but these are clearly defective parts that the company knew about. I should be punished for buying a low mileage bike? Harley knows which bikes are affected and should have done a recall.
If it was a safety issue, there would be no expiration date.
You are correct if it were a safety issue its covered for a long time. But with other concerns not. I'm sure if you are the original owner then the dealer goes to bat for you it could be a split like was stated above, thats all any manufacturer would do no matter if its your car or bike. I've worked for 40 years in dealers (car) and thats the way it is. If you buy it used then you are sorta on your own. If they just paid for all the concerns for ever then the new bikes would be 40k now.
This is not some random concern or issue. It is a known defect that was corrected on many bikes.
I asked the dealer politely about the issue. They said they were well aware of the problem but would not help. I did not kick and scream and threaten to call Mommy.
I accepted it, and the bike is parked until I can fix this. Not the best way to start my experience with Harley.
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