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I've never washed my bike by hand, always a pressure washer and nothing like this has ever happened. Either they didn't sand the primer prior to applying the finish coat or it was dirty.
I don't use a pressure washer but it still should not have peeled. Worked around a body shop a little in my younger days and I would have to agree that sounds like a poor prep job to me. We would wash cars with a light pressure washer once they had been wet sanded and buffed and never once peeled the paint. Now if you had 3,000 psi+ and were real close on "green" paint you might have a problem.
A power washer will easily strip paint. I was trying to cleanup a breeze spot under my outdoor grill and a power washer made a indenting ib the cement.
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I know it's a bit late now but in the future you can try some Fukken Wax.This is some of the best stuff I have ever used to remove bugs; whether they are on the paint or the windshield.
Really does a great job.
I would also think that your paint should not have done that unless you were using some extreme pressure. Sounds like the painter may have cut a corner or two somewhere in the process.
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