Bad Dealer Experience

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Dec 7, 2014 | 03:55 PM

#11

Markymannn

Stellar HDF Member

Joined: Oct 2008

Posts: 2,086

Likes: 154

From: Buffalo, NY

Quote:

Originally Posted by LD Rider

I'll never spend another dime in that store and will take my business elsewhere.

Take your posting too

Dec 7, 2014 | 04:32 PM

#12

Mr HOG

Road Master

Joined: Apr 2010

Posts: 824

Likes: 2

From: O'fallon IL

Quote:

Originally Posted by SPRINGER

I stand corrected but if I had 40 years experience wrenching on my bike, I'd also know how to change my own tire, just saying.

I've been turning wrenches on bikes for over 40 years but I still don't change my own tires. Not that I can't but it's a pain unless you have some expensive tools. I'd rather just pay my local Indy shop $40 to do it. I don't change tires often enough to make the investment.

Dec 7, 2014 | 05:23 PM

#13

rickb

Road Captain

Joined: Jul 2006

Posts: 735

Likes: 5

From: Bluffton,SC

Yeah I always check the torque on the brake disc and belt pulley before I reinstall the wheel after I take it to get a new tire installed. I think you over looked that. I would say you learned a good lesson. I once took my tire to a Rice bike dealer to have it changed. Told the guy to go ahead and change the inner tube. He didn't, it leaked took it back the next day they wouldn't stand behind it because I didn't have them change the inner tube. I was like WTF???? learned some thing that day. I do all my own now.

Dec 7, 2014 | 06:56 PM

#14

uklauren

Florida Crew Moderator

Joined: May 2012

Posts: 11,396

Likes: 3,391

From: Port St Lucie Florida

Indeed a helluva first post. I use PBHD all the time and have a great relationship with Sean and his techs. If you treat them right they'll treat you right.

Dec 7, 2014 | 10:09 PM

#15

Bone Doc

Seasoned HDF Member

Joined: Oct 2012

Posts: 13,107

Likes: 13,053

From: Texas, USA

Sorry OP. Too many unanswered questions.

To start, per some of the responses, you have likely determined that first posts that moan about this and groan about that don't go over well. It appears you joined this forum just to bitch about your dissatisfaction with a dealer. I saw that you joined in June or July, but, you waited several months to start a trolling thread as your first post.

Next, you failed to mention your attitude when you approached the Service and General Managers. If you went to them with the "I've been wrenching for 40 years..." attitude you got the response you deserved.

No joy there. No sympathy here. Hope you get it worked out.

Dec 8, 2014 | 07:38 AM

#16

Slick-

Cruiser

Joined: Jan 2013

Posts: 245

Likes: 3

From: Fla-

I also live in Palm Beach Gardens, and have also had negative experiences at HDPB. Most of my friends & I would much rather take our business & money up to Treasure Coast HD. ALWAYS treated right, and in the two years I've been on a HD, I've become 'part of the family' up there-

Dec 8, 2014 | 07:48 AM

#17

96roadking

Outstanding HDF Member

Joined: Mar 2010

Posts: 2,877

Likes: 2

From: Hallsville, Tx.

I changed my own tires, ONCE! PIA. I know an Indy who'll mount and balance tires, off the bike for $20.00 That beats the aggravation IMO!

Dec 8, 2014 | 01:14 PM

#18

SPRINGER

Seasoned HDF Member

Joined: Jan 2005

Posts: 68,021

Likes: 3,276

From:

Quote:

Originally Posted by Hippie49

Maybe not so much as changing the tire himself but I thought it was pretty well common knowledge to at least check the tightness or in this case the looseness of all bolts in question whenever having work done.

It's usually the low man on the totem pole or the flunkies that do the tire changing, oil changing, air changing etc. No way I trust these guys and that is just one of the reasons that I never go to a HD dealership.

To the best of my knowledge, I've never professed to have the patience to work on my own bike so I have my Indy do it for me. Even though I don't consider myself to be a mechanic, no matter what I have done with my car or my bike, I always check out their handy work when they get done just to make sure that they didn't overlook anything and sometimes I even check it a second time if I feel the need. To me, somebody that comes on here and talks about their 40 years of experience wrenching on bikes and doesn't take the time to double check the work that was done when he puts his wheel back on his bike than comes on here and complains about how the dealership took care of him doesn't sound right to me. To me, while putting the wheel back on his bike, it should have been an automatic thing but I guess it wasn't. Oh well, that's just me, I even double check myself when I do something, so I will agree with you about checking the tightness or lack of it when he remounted his wheel.

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Dec 8, 2014 | 01:18 PM

#19

hvacgaspiping

Seasoned HDF Member

Joined: Apr 2013

Posts: 32,851

Likes: 17,888

From: Newcastle, OK

Quote:

Originally Posted by SPRINGER

Curious about something. Using your own words, "Been riding and wrenching on bikes for well over 40 years'" why did you need to take your bike to a dealership to have a tire changed instead of doing it yourself? Like I said, just curious.

Dec 8, 2014 | 01:52 PM

#20

hillbillywhisperer

Tourer

Joined: Sep 2013

Posts: 409

Likes: 4

From: Lake Worth, Florida

Quote:

Originally Posted by uklauren

Indeed a helluva first post. I use PBHD all the time and have a great relationship with Sean and his techs. If you treat them right they'll treat you right.

Agree.

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