Harley survey
Big Kahuna HDF Member
Joined: Dec 2012
Posts: 322,622
Likes: 3,077
From: .....
Mine gave me my sissy bar with the pad and even powder coated it...but know that I think about it, he may have given it to me BEFORE the survey. I don't remember...I've slept since then.
So how did it rate? Perhaps if you give them all 10s they'll send you all the accessories and gear to match a bike that doesn't exist.
Last edited by TSheff; Jan 30, 2015 at 11:28 PM. Reason: addition
Road Warrior
Joined: Oct 2009
Posts: 1,384
Likes: 3
From: California
When I bought my '10, at delivery I was told in advance that there would be a dealer survey and that if anything came up where I felt that I felt I couldn't give them a perfect score by the time the survey came in, the dealer wanted to know what my concerns were so they could take care of them so they could earn that perfect score.
I was then told that if they earned that perfect score and I filled out the survey accordingly and brought it by, they would give me a battery tender, which they had pre-wired before delivery.
I was then told that if they earned that perfect score and I filled out the survey accordingly and brought it by, they would give me a battery tender, which they had pre-wired before delivery.
Seasoned HDF Member
Joined: Sep 2013
Posts: 6,175
Likes: 1,966
From: Great State of Canada
For 4 months following the purchase, I got something from HD/the Dealer at least every month including, a hard covered "History of HD" book, the survey, HOG membership (including the cards maps etc that goes with it), a personalized plaque, follow-up phone call, a $250 cash coupon from dealer, welcoming letters, a hard copy parts catalogue. It was really quite an impressive follow-up effort. "Yeah", I gave em a 10.
Cruiser
Joined: Jan 2009
Posts: 127
Likes: 0
From: Marathon, Florida Keys
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Intermediate
Joined: May 2011
Posts: 46
Likes: 0
From: Oregon
I would give nothing, even if it helped the sales guy. Don't know why they have sales people. Harlerys sell them selves, when I walk into a store, and look at bikes, I already know all about the bikes I'm looking at. Never met a salesmen that knew as much or more than me. 95% of the time they can't answer my questions.
