C&C Seats
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Outstanding HDF Member
Joined: Jun 2012
Posts: 2,586
Likes: 175
From: Los Lunas, NM
C&C Seats
I thought this would be a gleeming review of an otherwise awesome seat and experience. But I was sadly mistaken. Has to be the single worst experience I have ever had ordering and dealing with a company in my 43yrs of life.
I placed my order with Chuck. After several days of not receiving a confirmation email I call to find out the status of the seat. Come to find out Chuck put the wrong address on the order and failed to even bother with a confirmation email. Several days later no seat. Turns out Chuck failed to put the correct, or complete address once again, but this time tried to blame me. I cancel my order entirely at this point and still haven't received a refund nor product in weeks since ordering. Shame on you Chuck and C&C Seats...very very poor service and attention to customers.
I placed my order with Chuck. After several days of not receiving a confirmation email I call to find out the status of the seat. Come to find out Chuck put the wrong address on the order and failed to even bother with a confirmation email. Several days later no seat. Turns out Chuck failed to put the correct, or complete address once again, but this time tried to blame me. I cancel my order entirely at this point and still haven't received a refund nor product in weeks since ordering. Shame on you Chuck and C&C Seats...very very poor service and attention to customers.
Outstanding HDF Member
Joined: May 2014
Posts: 3,410
Likes: 143
From: Palm Desert,CA
Wow, really sorry to hear that. Hopefully everyone will be able to work it out. FWIW I called to place my order, took about 20 minutes to ensure all was correct and then 10 days for new seat in my hands. I had heard when researching that ordering online with them could be "difficult" at times and to use the phone.
Fingers crossed for a proper resolution.
Fingers crossed for a proper resolution.
Grand HDF Member
Joined: Oct 2004
Posts: 3,842
Likes: 502
From: Northern WV
Sorry about the address mistake they apparently made.
FWIW my experience couldn't have been better. Not being familiar with C&C I was apprehensive about ordering a seat I'd never seen much less sat on so I called them. I can't recall the person I spoke with but he answered all my questions and offered a few helpful suggestions on foam firmness, backrest, etc. I said send me one then and crossed my fingers. 8-10 days later the seat arrived and I couldn't be more pleased with it and the service. If/when I order a seat again it'll be from C&C.
FWIW my experience couldn't have been better. Not being familiar with C&C I was apprehensive about ordering a seat I'd never seen much less sat on so I called them. I can't recall the person I spoke with but he answered all my questions and offered a few helpful suggestions on foam firmness, backrest, etc. I said send me one then and crossed my fingers. 8-10 days later the seat arrived and I couldn't be more pleased with it and the service. If/when I order a seat again it'll be from C&C.
Thread Starter
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Outstanding HDF Member
Joined: Jun 2012
Posts: 2,586
Likes: 175
From: Los Lunas, NM
Mistakes happen, but it was how he dealt (or didn't) with the issue that turned me off as a customer. I ordered on the phone too by the way. Silver lining~ I found a pristine used seat at a fraction of the cost moments after canceling the order. Looking like I'll have to file a claim with my bank to get my money back...
6th Gear
Joined: Jan 2015
Posts: 11
Likes: 0
From: calgary
Sorry to hear about your bad experience. I ordered a seat from chuck about a month and a half ago and have nothing but great things to say about the man and the company. Took a little longer then expected to get but thats Canada posts fault not his. Id recommend C&C to anyone. Great service, quality product and reasonable pricing
Elite HDF Member
Joined: Apr 2009
Posts: 3,780
Likes: 69
From: Al Bu Ker Key, New Mexico
Wow, nothing like my experience when I bought my C&C. Sometimes the ball does get dropped but based on my personal experience and what I have read here on the Forum, this is not typical by any means. Hope it all works out for everyone.
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Road Warrior
Joined: Oct 2009
Posts: 1,863
Likes: 55
From: Sedalia,Missouri
I think most will agree this is not the normal experience with C&C. I am just one of the many that feel C&C's product and customer service is excellent. I would not hesitate to order from them again.
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Ultimate HDF Member
Joined: Feb 2012
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From: Oroville,Washington.
I thought this would be a gleeming review of an otherwise awesome seat and experience. But I was sadly mistaken. Has to be the single worst experience I have ever had ordering and dealing with a company in my 43yrs of life.
I placed my order with Chuck. After several days of not receiving a confirmation email I call to find out the status of the seat. Come to find out Chuck put the wrong address on the order and failed to even bother with a confirmation email. Several days later no seat. Turns out Chuck failed to put the correct, or complete address once again, but this time tried to blame me. I cancel my order entirely at this point and still haven't received a refund nor product in weeks since ordering. Shame on you Chuck and C&C Seats...very very poor service and attention to customers.
I placed my order with Chuck. After several days of not receiving a confirmation email I call to find out the status of the seat. Come to find out Chuck put the wrong address on the order and failed to even bother with a confirmation email. Several days later no seat. Turns out Chuck failed to put the correct, or complete address once again, but this time tried to blame me. I cancel my order entirely at this point and still haven't received a refund nor product in weeks since ordering. Shame on you Chuck and C&C Seats...very very poor service and attention to customers.