Turn Around Time
Cruiser
Joined: Jan 2017
Posts: 199
Likes: 44
From: Chicago
Thats what you get with the "Just in time delivery system" ..Companies don't stock chit anylonger cause they get taxed on stuff on the shelf.The accounting system in the good ole USA sucks and its spreading world wide.
Seasoned HDF Member
Joined: May 2008
Posts: 21,130
Likes: 12,691
From: South Carolina
What does it matter what people on a forum think?
Go to the dealership and talk to them to find out what is going on.
Go to the dealership and talk to them to find out what is going on.
Last edited by Dan89FLSTC; Apr 9, 2021 at 02:57 PM.
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,206
Likes: 372
From: Central Illinois, Between I-80 and I-74
Not sure of your location but In central Illinois (and I'm sure other similar areas) I hear the same complaint every spring. . First nice days everyone wants to get out and ride. They roll the bike out of the garage and discover it won't start or runs rough. Dealers and indies have a backlog of bikes. A lot of guys start thinking about maintenance or upgrades they've been putting off all winter.
Road Warrior
Joined: Feb 2021
Posts: 1,340
Likes: 3,251
From: Chicagoland
If they have had the part the whole time, I dont care how much backlog they have, over a month for a fuel pump is ridiculous.
A good mechanic can do this at a leisurely rate in less than two hours........
A good mechanic can do this at a leisurely rate in less than two hours........
Road Master
Joined: Jan 2020
Posts: 856
Likes: 373
From: Duke City, NM
I’d just ask for the part and do it myself. I also don’t get caught up in the whole spring time to ride thing in central Illinois because I ride a bit in the winter or I’m working on my upgrades.
Road Captain
Joined: Jun 2014
Posts: 699
Likes: 232
From: Batcave
This is a basic customer service issue. If a shop provides an expectation as to when work will be done, they need to own it. And they need to manage expectations if things change.
Good shops are sometimes hard to find and busy because of it. So youve gotta decide whether youll use that shop again for their value or find somebody else who might provide better customer service at the possible sacrifice of inferior quality of work and value. Waiting a month for a fuel pump they have in stock is not good
Good shops are sometimes hard to find and busy because of it. So youve gotta decide whether youll use that shop again for their value or find somebody else who might provide better customer service at the possible sacrifice of inferior quality of work and value. Waiting a month for a fuel pump they have in stock is not good
Seasoned HDF Member
Joined: Jan 2007
Posts: 5,601
Likes: 4,043
From: Virginia
These shops specially in colder weather states get super busy in early spring. Sounds like your shop has more work than they can handle. I’ve stopped dealing with particular shops over the years because of service related issues. The shops I do deal with are reliable and stick to their commitments. In return, I’m loyal to them and have gotten to know most of the employees on a first name basis as a customer.
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Seasoned HDF Member
Joined: Jun 2015
Posts: 10,284
Likes: 7,766
From: West Central FL
If all these newer more technologically advanced bikes are so much better then why are there so many clogging up the service bays causing wait times of a month or more. Maybe Harley should get rid of all the whiz-bang garbage and just concentrate on producing a bike that works.